North Dakota Senator Launches New Grassroots Effort to Share Postal Concerns with USPS, GAO

Press release from Senator Heidi Heitkamp (D-ND):

My Approved PortraitsDICKINSON, N.D. – U.S. Senator Heidi Heitkamp today launched a new grassroots effort to help North Dakotans have their voices heard by the U.S. Postal Service (USPS).

Heitkamp, who serves on the Senate committee that oversees the USPS, is calling on North Dakotans to share their stories if they have encountered extensive delivery times or had to deal with other problems with their postal service. Heitkamp will then present the stories to the USPS Postmaster General and the U.S. Government Accountability Office (GAO), the independent agency she called on today to investigate the postal delivery standards North Dakotans and other Americans experience.

Heitkamp brought USPS officials to western North Dakota today to hear about the unique issues this part of the state is facing, and why it is important to address the area’s postal service problems. Postal stakeholders and North Dakotans who experience USPS everyday got an opportunity to discuss their experiences and the next steps which need to be taken.

“I’ve heard too many concerns and complaints from North Dakotans about the problems they face with getting their mail on time, and it absolutely needs to be fixed,” said Heitkamp. “To help me in my efforts to improve our postal service, I need to hear from North Dakotans. That’s what the discussion today is about. And this grassroots effort will build on it by allowing us to share the challenges we face in our state directly with the Postmaster General. I encourage North Dakotans who have a story to go to my website and tell me about it.”

To share their stories, North Dakotans should visit There, they can fill out a short form with their stories. No personal information will be shared with the USPS or GAO. North Dakotans can also post their stories on Twitter and Facebook using the hashtag #FixMyMail.

In a letter to Comptroller General of the United States Gene L. Dodaro, Heitkamp called on the GAO to conduct a study to determine the difference between the delivery service postal customers experience and what USPS measures. There has been a discrepancy between stories from North Dakotans about long delivery times, while USPS says service standards are mostly met. Heitkamp is hopeful that stories from North Dakotans will help shape the study to accurately reflect the conditions on the ground.

As a member of the Homeland Security and Government Affairs Committee, Heitkamp plays a leading role in postal service issues, and is proud of her efforts to help improve western North Dakota postal service. During Congress’ work on comprehensive postal reform legislation, Heitkamp is committed to making sure rural areas have fair access to the postal service and postal employees are treated fairly.


  • not living the dream

    I give the Senator credit for her grassroots effort, but honestly I have worked as a letter carrier for the USPS for over 25 years and everything now is about the “numbers” – the USPS uses their technology to fudge the “numbers” and bully the workforce. Did anyone actually believe that we could transport mail over 200 miles to be processed and then returned the next day to be delivered without it causing delays and a mass of problems. The solution to the USPS is continue to start us later and later, which in turn put us out on the street with the afternoon and evening traffic, especially school buses and the 5 o’clock rush – I won’t even go into the after dark issue as to how unsafe the delivery conditions can be.
    Maybe the Senator will be able to make a difference and make it America’s Postal Service again – not let’s raid the USPS and make the national deficit look better so I can get re-elected and/or let’s privatize it so I can get richer.

  • Rich 08830

    The Postal Service spent $3.5 Billion in overtime this year. I personally worked 250 hours in overtime making an additional $10,000. For this same $10,000 they could have used new hires who make $15 per hour and gotten a total 650 hours of mail delivery vs. paying someone senior making $40/hr and getting less productivity with 250 hours.

    • Bocco

      Why don’t you just get off the OT list? In my office everyone, including the remaining PTF’s and the CCA’s and the regulars on the big list are getting OT on a regular basis.

  • going postal

    Hopefully the senator will realize the problem isn’t the Postal Service; but where she works is where the problem lies.

    • vitameatavegamin

      she may be part of the problem, but the MGT of the USPS is equally to blame.