Revolving Door: Former USPS Sales VP moves to Pitney Bowes

STAMFORD, Conn.–(BUSINESS WIRE)–Pitney Bowes (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce today named former USPS Sales and Customer Relations Sr. Vice President Cliff Rucker as the company’s new Vice President of Business Development, Commerce Services. In this role, Rucker is responsible for helping to accelerate ecommerce growth opportunities for Pitney Bowes both domestically and internationally.

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Pitney Bowes acquires Cleveland presort firm

From Pitney Bowes:

STAMFORD, Conn., November 28, 2017 – Pitney Bowes Inc. (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, today announced the acquisition of the presort operations of Miller’s Presort in Cleveland. This acquisition expands Pitney Bowes Presort Services’ national network of more than 35 operating centers and enables the Company to help high-volume mailers — including financial services firms, insurers, healthcare organizations, and mail service providers — in the Cleveland area to optimize their postage spend and manage complex industry regulations. Continue reading

The USPS Selects Pitney Bowes Video Technology to Help Promote a Modern Mailing Experience

STAMFORD, Conn.–(BUSINESS WIRE)–Pitney Bowes (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, today announced that the United States Postal Service (USPS) will utilize Pitney Bowes EngageOne Video technology to support its journey to create a more connected, effective, and modern mailing experience. The interactive USPS experience will help educate and inform Mail Owners and Mail Service Providers (MSPs) on how to take part in and deliver value from the 2017 Mailing Promotions and USPS Informed Delivery® campaigns. Continue reading

Pitney Bowes expands presort network through acquisition of Zip Mail Services

pitney_bowes_logo_detailStamford, CT, November 10, 2015 – Pitney Bowes Inc. (NYSE: PBI), a global technology company that provides innovative products and solutions to power commerce, today announced the successful completion of its acquisition of Zip Mail Services, Inc., a presort services provider in the Midwest. The acquisition, will result in new Pitney Bowes Presort Services Operating Centers in Chicago and St. Louis and an expanded client-base in Detroit.

“This acquisition strengthens our national network of Presort Services Operating Centers. It will allow us to provide mailing solutions to a number of new clients and to expand relationships with existing clients,” said Debbie Pfeiffer, president, Pitney Bowes Presort Services. “We look forward to helping businesses in Chicago, St. Louis and throughout the Midwest manage postage costs, compliance issues and the mission-critical communications that their success depends on.”

Pitney Bowes’ Presort Services enable high-volume mailers to achieve:

  • Reduced postage costs. Pitney Bowes’ national network of operating centers, state of the art software and technology, and innovative sorting solutions enable businesses to optimize their postage spend.
  • Operational cost savings. Mailers choosing Pitney Bowes Presort Services can reduce overhead and mail-processing costs, while redeploying resources to more revenue-generating business initiatives.
  • Faster, more predictable in-home delivery. Pitney Bowes sorts mail closer to its final destination, resulting in more predictable and consistent in-home delivery. Pitney Bowes also offers Full Service Intelligent Mail Barcode Tracking.
  • Quality assurance. Pitney Bowes’ Total Quality Management (TQM) process and dedicated Quality Assurance teams meet the highest industry standards.
  • Security, visibility and control throughout the mailstream. Through IntellliVIEW® Pitney Bowes provides a secure website with the ability to track mail during presort services processing and throughout the USPS network.

Pitney Bowes Presort Services partners with clients to capture significant postage discounts on outbound customer communications while helping to manage complex USPS® regulations. Presort Service’s operational expertise, coupled with state-of-the-art technology and a national network of more than 30 operating centers enable it to provide outstanding services to some of the most successful banks, insurers, healthcare and telecommunications companies in the world. Presort Services processes more than 14 billion pieces of mail annually and is the largest certified work-share partner of the USPS®.

“Our increased presence in the Midwest will improve both postage costs and delivery standards enabling more businesses to benefit from a network and infrastructure designed to optimize their mailing operations,” Pfeiffer said. “We are excited to deliver more value to our clients through our Midwest expansion.”

Pitney Bowes to pay USPS $9.4 million for claiming discounts it wasn’t entitled to

pitney_bowes_logo_detailThe Department of Justice announced today that Pitney Bowes Presort Services Inc. (Pitney Bowes) has agreed to pay the United States $9.4 million to resolve allegations that it underpaid postage for mail processed at its Reading, Pennsylvania, facility by claiming discounts to which it was not entitled.  Pitney Bowes, which is based in Omaha, Nebraska, helps prepare mailings for large mailers by, among other things, gathering, sorting and presenting the mail to the U.S. Postal Service.

“Those who obtain government benefits are expected to comply with the terms of those benefits,” said Principal Deputy Assistant Attorney General Benjamin C. Mizer, head of the Justice Department’s Civil Division.  “This settlement demonstrates that there will be consequences for those who do not live up to their obligations.”

The settlement announced today resolves allegations that Pitney Bowes claimed discounted postage rates for mail that failed to comply with the Move Update standard, which requires that mail be updated with change-of-address information provided by the Postal Service.  Pitney Bowes was obligated to ensure that mail it submitted on behalf of its customers at discounted postage rates complied with Move Update, by either updating addresses on the mail directly or having its customers perform the updates.  The Postal Service offered lower postage rates to Pitney Bowes for complying with Move Update and other requirements.

“When mailers don’t adhere to Move Update standards it negatively affects the entire mailing community,” said Inspector in Charge David W. Bosch of the U.S. Postal Inspection Service’s (USPIS) Philadelphia Division.  “The U.S. Postal Inspection Service will continue to investigate mailers who fail to comply with postal regulations.”

This matter was jointly investigated by USPIS and the Civil Division’s Commercial Litigation Branch.  The claims settled in this case are allegations only, and there has been no determination of liability.

Pitney Bowes to Showcase New Physical and Digital Technologies and New Look at National Postal Forum

pitney_bowes_logo_detailSTAMFORD, Conn., May 14, 2015 – Pitney Bowes Inc. (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, will showcase physical and digital technologies that are changing the world of mailing and shipping, location intelligence and global ecommerce at this year’s National Postal Forum (NPF), May 17-20 at the Anaheim Convention Center in Anaheim, CA. Attendees will also see Pitney Bowes’ new brand strategy and identity in booth 404.

Pitney Bowes will showcase solutions for SMBs, direct mailers and enterprises that harness physical and digital technologies for mail creation, inserting and sorting, including innovative parcel management solutions. Continue reading

Pitney Bowes Introduces Mailstream On Demand for Off-Site Communications Production and Delivery

pbSTAMFORD, Conn.–(BUSINESS WIRE)–Pitney Bowes Inc. (NYSE:PBI) today announced Mailstream On Demand, giving small and medium-sized businesses (SMBs) an outsourced solution to better manage their transactional document design, production and delivery across physical and digital channels. Mailstream On Demand leverages Pitney Bowes’ expertise in mail and document creation and distribution to help clients create more effective transactional communications that drive commerce.

“As customer preference for receiving transactional communications continues to evolve, small and medium-sized businesses are searching for innovative solutions to better manage their customer communications and leverage emerging digital channels,” said Steve Barnes, Vice President, Global Product Management, Pitney Bowes. “SMBs can now benefit from the latest technology, expertise and capabilities, previously affordable to only the highest volume mailers. Mailstream On Demand also makes it easy to migrate to digital communications channels.”

From document design to customer delivery and all the steps along the way, Mailstream On Demand uses the latest technology and process automation to help ensure document integrity and swift delivery. In addition, color documents are standard, enabling more effective cross-selling and lower client support costs. Mailstream On Demand is fully scalable, allowing clients to access the service as needed for certain higher value or higher volume applications, spikes in volume, business continuity or to expand their digital options for receiving bills and making payments.

Mailstream On Demand users will also have the option of delivering their transactional communications via Inlet™, a technology platform designed to enable rich company and consumer relationships. Developed by Pitney Bowes and Broadridge Financial Solutions, Inlet gives consumers access to important documents through the online channels they already use, and offers companies a secure, customizable space to provide these documents and build relationships with customers on a daily basis.

Clients can also manage mailed payments with the Mailstream On Demand Lockbox Service or add web payment methods using the Mailstream On Demand ePay Service. For physical mail, Mailstream On Demand enables clients to gain postal discounts by aggregating the mail to reach required minimums they wouldn’t meet on their own.

For more information about Mailstream On Demand go to

APWU VP: "Last Mile Strategy" = "Contract Out Everything But Delivery"

Greg Bell
Executive Vice President

(The following article will appear in the March-April 2012 edition of The American Postal Worker.)

apwulogoIn January, a group of “postal industry thought leaders” published a paper that advocates contracting out all postal functions except delivery — a plan that is often referred to as “the last mile strategy.”

The paper, titled “Restructuring the U.S. Postal Service: The Case for a Hybrid Public-Private Partnership,” helps us understand what’s behind the current financial “crisis” at the Postal Service.

According to the model outlined in the proposal, “Today’s trusted letter carriers will deliver mail, packages, and products the ‘final mile’ to every address in the country while the private sector fulfills virtually all upstream mail processing, transportation and logistics functions.”

In coordination with the paper’s publication, the National Academy of Public Administration (NAPA), a congressionally chartered non-profit organization, announced that it is conducting an “independent” review of the proposal.  Lest there be any confusion about its independence, the NAPA press release helpfully points out that the review is being funded by a contribution from Pitney Bowes.

The End Game

With the publication of this proposal, the end game of those who want to privatize the Postal Service has been laid bare for all to see. The USPS generates more than $65 billion a year in revenue.  Privatization would redirect that revenue to private industry.

Who would benefit?

Pitney Bowes, the company that is funding the review, stands to be a major beneficiary. The company is widely known as a provider of mailing equipment, but it is also a major mail “pre-sorter.” The company takes advantage of generous pre-sort discounts offered by the Postal Service to provide outsourced services to high-volume mailers. In 2011, Pitney Bowes operated 41 mail processing facilities and generated $5.3 billion in revenue. Pitney Bowes would certainly snatch up a major portion of USPS revenue if it were given the chance.

A look at the paper’s authors reveals who else stands to gain from postal privatization. Among the authors are:

John Nolan, who served as Deputy Postmaster General of the USPS from 2000-2005. He is currently a board member for Streamlite, a business-to-consumer package delivery service. (Nolan is not the first former top-level USPS manager to go into the for-profit mail business.  Former PMG Marvin Runyon left the Postal Service in 1992 and became a founding member of the Board of Directors of in 1996.)

Ed Gleiman, who was Chairman of the Postal Rate Commission from 1994-2001. After leaving the Postal Regulatory Commission, former chairman Ed Gleiman went on to become a lobbyist for the Direct Marketing Association (DMA), a leading trade organization representing large mailers.

The other authors are George Gould, who served as Legislative and Political Director for the National Association of Letter Carriers from 1988 to 2006, and Ed Hudgins, who  is Director of Advocacy for the Atlas Society, a right-wing think tank.

Who Else Stands to Benefit?

FedEx and UPS also stand to benefit from any public-private model. FedEx is already the Postal Service’s number one private contractor, transporting Express Mail, Priority, and First Class Mail. In 2011 the company earned postal revenues of nearly $1.5 billion.

FedEx’s CEO, Frederick W. Smith, urged a congressional committee to consider postal privatization more than a decade ago. “Closing down the Postal Service,” he testified in 1999, “like any other government agency that has outlived its usefulness, is an option that ought to be considered seriously.”

Any postal study financed by those who stand to profit from privatization cannot be considered independent, neutral or credible.

The proposal doesn’t say what would happen to the Postal Service’s infrastructure of buildings and equipment, or to the 250,000 Clerks, Motor Vehicle Service employees, Maintenance Craft employees and Mail Handlers who currently process the nation’s mail.  But it is clear that the profit derived by the private sector would come at the expense of the unionized workforce.

A Convenient Crisis

As anyone who’s been following the USPS knows, the major cause of the Postal Service’s current financial crisis — which is cited as the justification for privatization — is the Postal Accountability and Enhancement Act (PAEA). The 2006 law requires the Postal Service to pre-fund future retiree health benefits for the next 75 years within a 10-year period.

Right-wing, anti-union politicians, with help from top postal executives, have been using the crisis caused by the PAEA to pursue “reforms” that would undermine the USPS — closing thousands of post offices, shutting hundreds of mail processing centers, and slashing service to the American people.  A bill introduced by Rep. Darrell Issa (R-CA) in the last session of Congress demanded $3 billion worth of cuts in postal retail and mail processing operations. It also would have created a “solvency authority” with the power to nullify postal employees’ collective bargaining agreements.

Privatization is the ultimate goal of those who are using the unsustainable mandates of the PAEA as an excuse to dismantle the USPS retail and mail processing network.

Public Bears the Costs

The public is already bearing the cost of the post office’s financial crisis.  As mail processing plants are consolidated and hours at retails outlets are reduced, service to the American people is deteriorating.

Privatization would make things worse — much worse. It would transfer the assets of our nation’s public postal service to private corporations. It would take the wealth that we, as a nation, control, and hand it over to Pitney Bowes, FedEx, UPS and others.

It would mean an end to “universal service at a uniform price.”  It would mean the death of inexpensive service to every neighborhood. It would mean more cutbacks in service and higher costs for postal customers.

This could be the disastrous outcome if Congress fails to fix the mess it made when it passed the PAEA.

Pitney Bowes introduces Reliant Sorting Solution for lower volume mailers

STAMFORD, Conn., May 02, 2011 – Pitney Bowes Inc. (NYSE: PBI) today announced it is introducing the Reliantâ„¢ Sorting Solution to provide lower-volume mail producers with a cost-efficient way to sort a variety of outgoing mail to obtain USPS® postage discounts and to speed the delivery of incoming mail. Ideal for enterprises and government agencies, the new solution features a small footprint, making it easy to add to existing mail operations. In addition, the Reliant Sorting Solution can help organizations manage private, high-integrity mail in one location for their transactional print and mail operations.

“Changes in technology, mail volumes, mail patterns, USPS® processes, and economic conditions are causing more organizations to reconsider their strategy for obtaining postage discounts,” said Grant Miller, vice president, global strategic product management and North American sales, Document Messaging Technologies, Pitney Bowes. “Our new Reliant Sorting Solution makes it viable for organizations with lower mail volumes to sort their mail in-house to take advantage of deeper postage discounts.”

The Reliant Sorting Solution can sort letters up to 18,000 per hour and flats up to 16,000 per hour. Measuring only 9.9 feet long by 34 inches wide, the small footprint of the solution makes it seamless to add to existing mail and print operations. The Reliant Sorting Solution enables mailers to access U.S. Postal Service® outbound sorting, in-bound sorting, and Vote by Mail applications. The solution is also backed by a single service and support team for peak efficiency and performance. The Reliant Sorting Solution is available immediately for order.

Pitney Bowes press release

Pitney Bowes to Launch “Volly” Secure Digital Delivery Service that Connects Mailers and Consumers

Pitney Bowes press release:

NEW YORK, January 06, 2011 – Pitney Bowes Inc. (NYSE: PBI) today announced the Vollyâ„¢ secure digital delivery service, a new cloud-based digital mail communications platform that will empower consumers to receive, view, organize, and manage bills, statements, direct marketing, catalogs, coupons and other content from multiple providers using a single application. This opt-in, consumer-focused consolidation service, which also includes online bill pay, will begin to be made available to consumers in the United States in the second half of 2011.

Expanding Pitney Bowes’s Customer Communications Management (CCM) portfolio, the Volly™ digital delivery service will provide a secure, electronic means of communication and help organizations realize significant cost savings, while ultimately empowering consumers with an opt-in, spam-free experience to help organize and manage their lives.

With the Vollyâ„¢ secure digital delivery service, Pitney Bowes will provide participating high-volume mailers with a communications service that can expand consumer options while also giving mailers the ability to:

* integrate with their existing physical mail delivery processes;

* rapidly deliver cost savings including reduced operating expenditures.

Pitney Bowes can also help mailers, billers, cataloguers, and government agencies save time to market and additional valuable resources by initiating the electronic relationship and connecting them with each customer.

Pitney Bowes already connects with consumers in their daily lives. From providing the engine that generates postage labels for millions of eBay shipments every year, to handling all American changes of address on an outsource basis for more than 40 million moves annually — Pitney Bowes has extensive experience understanding consumers, and managing consumer interactions and financial transactions.