Temperance, Michigan Rural Carrier Associate Rhonda Krawetzke was making deliveries one morning in December when she spotted an older customer waving for help on the side of the road near his driveway. Continue reading →
Rural Carrier Steve Phifer was recently delivering mail in Ardmore, TN, when he spotted an older customer in trouble:
The man had fallen out of his motorized wheelchair just a few feet away from a pond on his property.
Phifer rushed to the customer’s aid, safely got him back into his wheelchair, determined that medical attention wasn’t desired, and checked on his frail wife to ensure she was OK, too, before departing.
“If it hadn’t been for the care and concern shown by Steve, this customer could have been left on the ground or, worse, fallen into the pond before he was found,” said Ardmore Postmaster Ken Watts. “He potentially saved this man from a very serious fate.”
An OIG survey administered during the COVID-19 pandemic found a majority of people across the United States held a favorable view of the Postal Service (91 percent) and agreed or strongly agreed that mail is important (96 percent).
Respondents checked and read their mail more frequently in 2020 but sent less mail and fewer personal packages.
Americans reported placing online orders more frequently than previous years and expected to shop online more after the pandemic is over.
The COVID-19 pandemic changed the way people interacted with their communities and businesses — including the Postal Service. The OIG conducted a nationally representative survey to understand the ways the COVID-19 pandemic may have altered customer perceptions of the Postal Service and their habits around mail and other postal-related activities.
The OIG found that Americans continued to hold favorable views of the Postal Service during the pandemic, underscoring the important role USPS plays for the nation. During the pandemic, the core ways customers interacted with the Postal Service were through mail receipt, post office visits, and delivery of online orders. Nearly 70 percent of survey respondents reported checking their mail every day. However, respondents sent mail and personal packages less frequently compared to the previous year. Ecommerce grew during the pandemic, with more online orders placed in 2020 than in previous years. Survey respondents expect some of this ecommerce growth to continue after the pandemic.
The Postal Service has played an important role in connecting the nation during a time of pandemic-related social distancing and closures. The OIG survey results provide information on changes in customer behavior and expectations, and careful monitoring of emerging trends will allow the Postal Service to continue to prepare for new and growing demands moving forward.
One of America’s greatest playwrights, Wilson is hailed as a trailblazer for helping to bring nonmusical African American drama to the forefront of American theater.
Wilson collected innumerable accolades for his work, including seven New York Drama Critics’ Circle Awards; a Tony Award, for 1987’s “Fences”; and two Pulitzer Prizes, for “Fences” and 1990’s “The Piano Lesson.”