An OIG survey administered during the COVID-19 pandemic found a majority of people across the United States held a favorable view of the Postal Service (91 percent) and agreed or strongly agreed that mail is important (96 percent).
Respondents checked and read their mail more frequently in 2020 but sent less mail and fewer personal packages.
Americans reported placing online orders more frequently than previous years and expected to shop online more after the pandemic is over.
The COVID-19 pandemic changed the way people interacted with their communities and businesses — including the Postal Service. The OIG conducted a nationally representative survey to understand the ways the COVID-19 pandemic may have altered customer perceptions of the Postal Service and their habits around mail and other postal-related activities.
The OIG found that Americans continued to hold favorable views of the Postal Service during the pandemic, underscoring the important role USPS plays for the nation. During the pandemic, the core ways customers interacted with the Postal Service were through mail receipt, post office visits, and delivery of online orders. Nearly 70 percent of survey respondents reported checking their mail every day. However, respondents sent mail and personal packages less frequently compared to the previous year. Ecommerce grew during the pandemic, with more online orders placed in 2020 than in previous years. Survey respondents expect some of this ecommerce growth to continue after the pandemic.
The Postal Service has played an important role in connecting the nation during a time of pandemic-related social distancing and closures. The OIG survey results provide information on changes in customer behavior and expectations, and careful monitoring of emerging trends will allow the Postal Service to continue to prepare for new and growing demands moving forward.
One of America’s greatest playwrights, Wilson is hailed as a trailblazer for helping to bring nonmusical African American drama to the forefront of American theater.
Wilson collected innumerable accolades for his work, including seven New York Drama Critics’ Circle Awards; a Tony Award, for 1987’s “Fences”; and two Pulitzer Prizes, for “Fences” and 1990’s “The Piano Lesson.”
WASHINGTON, DC — Let’s face it, this year has been a struggle for so many people in more ways than one. Thoughts of kids, the holidays and wondering how to provide for them may also be weighing heavily on many. But take heart, Santa and the Postal Service are way ahead of you, and are here to help. Continue reading →
“Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”
While it isn’t the official U.S. Postal Service motto, it’s something mailwoman Amy Bezerra has kept to for the past 25 years. And now, we can add COVID-19 to that list of things that postal workers press through. Continue reading →
WASHINGTON, DC— Celebrate the holiday season with Holiday Delights, a new stamp issued by the U.S. Postal Service. Inspired by folk art but with a modern graphic vibe, these charming designs will add a touch of whimsy to your holiday mailings. Continue reading →