SAN FRANCISCO (KGO) — Almost all of us have had some problems with postal services — mail gets lost, stolen, delivered to the wrong address. But a San Francisco family stopped getting any mail at all and was stunned to find out why.

“It was a week before Christmas and my mail just stopped,” Marsha Kelly said. “Nothing arrived. Nothing.”

She went to the local post office to find out why.

“They wouldn’t talk to me. They just said you have to talk to our supervisor,” Kelly said. “They gave me two phone numbers, but every time I called, the phone would just ring and ring and no one answered, no ability to leave a message.”

Finally she spotted their mail carrier outside, delivering mail to everyone else in the neighborhood. But not her…

Read more: Here’s why a mailman refused to deliver to San Francisco family | abc7news.com