Canada Post delivers choice to online shoppers with “FlexDelivery”

Canada-Post-Ottawa (Ont.) – Busy people who are always on the go often wish life was easier – and now online shoppers can make their lives easier thanks to an innovative new service called FlexDelivery™.

The FlexDelivery service allows customers to direct the items they order online to a post office near their workplace, their child’s caregiver, their cottage or a travel destination – or any place in Canada. Roughly one in three households has nobody at home when Canada Post attempts to deliver a parcel at the door, so FlexDelivery can mean no more missed deliveries. (It’s also a sure way to keep that special surprise gift under wraps!)

It’s free and easy for consumers to sign up for FlexDelivery in just a few minutes on They choose their preferred post office locations and receive their unique identification code and a FlexDelivery address to use for each location. When they’re shopping online, they enter one of their FlexDelivery addresses rather than their home address. When the item has arrived at their chosen post office, they’ll get an email telling them it’s ready for pickup.

“Consumers are demanding flexibility and convenience when it comes to delivery,” says René Desmarais, Senior Vice-President, Parcels, at Canada Post. “FlexDelivery meets that need by being the most convenient delivery experience available.”

Canada Post has the largest retail network in the country, with more post offices than McDonald’s and Tim Horton’s, combined, have restaurants in Canada. That unrivalled retail presence makes Canada Post the only company capable of offering this degree of choice and convenience to Canada’s online shoppers. Nearly 6,000 post offices in the network become personal parcel pickup points with FlexDelivery.

This service is another way the postal service is enabling and strengthening Canada’s e-commerce sector. Canada Post’s research suggests about half of Canada’s frequent online shoppers would buy online more often – and buy items of higher value – if they had a delivery option like FlexDelivery. While 76 per cent of Canadian households are shopping online, 1.5 million did so for the first time only last year. But once they test the waters of online shopping, many Canadians dive right in: one in five first-time online shoppers in 2013 became frequent shoppers (11 times a year or more) in 2014.