The US Postal Service Inspector General has released a report showing huge increases in delayed mail in Eastern Massachusetts following the consolidation of the North Reading plant into the Boston GMF. Delayed mail volume increased by 56% compared with the prior year, and the Boston facility delayed seven times as much mail as similar facilities during the same period.
The failures led to a deterioration in service levels and a loss of revenue:
WHAT THE OIG FOUND:
The Boston P&DC did not always process mail on time. The Boston P&DC had about 28 million delayed mailpieces in FY 2014, Q1, representing a 56 percent increase in delayed mail compared to the same period last year. Similarly sized facilities averaged about 8 million delayed mailpieces during the same period.
The majority of delayed mail was due to implementation errors associated with the Middlesex Essex P&DC consolidation. These errors included failure to update the Boston P&DC operating plan, acquire additional handling equipment, properly schedule employees, enforce proper color coding of mail, and properly supervise mail flow. Consequently, service scores in Boston declined and the percentage of carriers reporting back after 5 p.m. increased by 25 percent during FY 2014, Q1. We estimate that $534,141 of Postal Service revenue is at risk as a result of these errors