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Snail mail costs India Post Rs 4,000 in consumer court

The next time your mail arrives late, don’t fume, just do what Mumbaikar Prakash Sheth did.

Based on his complaint, a consumer forum recently pulled up the postal department for failing to deliver his parcel on time and directed it to pay Sheth Rs 4,000 as compensation.

The South Mumbai district consumer disputes redressal forum directed the postal department to not only refund the cost of postal charge (Rs 267), it has also ordered it to pay Sheth Rs 3,000 for mental agony caused and another Rs 1,000 for litigation costs.

According to his complaint, Sheth sent three articles by speed post to three different locations in New Delhi on August 24, 2010. As per its norms, the postal department would deliver any consignment within two days, and would refund the client if it failed to do so. “I approached the postal department to send my parcel to New Delhi. They failed to deliver it on time and even delayed it by a day,” Sheth told dna.

Read more: Snail mail costs postal department Rs 4,000 in consumer court | Latest News & Updates at Daily News & Analysis.


E-Tailers Growth Ensnared in India’s Logistics Jungle

MUMBAI — Online retailers jostling for a chunk of India’s $13 billion e-commerce trade are so desperate to avoid snarled roads and inefficient railways that they fly their packages in the passenger cabin of costly commercial flights. The cargo, however, often gets bumped off.

India’s largest domestic e-tailer Flipkart as well as bigger global rivals like Amazon and eBay Inc are widening their supplier networks or racing to build multi-million dollar logistics networks to circumvent crumbling infrastructure, keen to attract customers by shrinking delivery times to same-day or even as short as nine hours.

In the meantime, they remain at the mercy of commercial airlines, which frequently remove their parcels to make room for passengers, highlighting one of the challenges to expanding in an e-commerce market that consultants say is growing at a compound rate of 34 percent a year, and which saw online retail sales of $1.6 billion last year.

“It is unfortunate, but offloading does happen and we have to make sure our delivery promises take that into consideration,” Rahul Chari, vice-president, supply chain technologies at Flipkart, told Reuters.

via E-Tailers Growth Ensnared in India’s Logistics Jungle –


FedEx completes integration of Indian acquisitions

FedEx has said it has now fully integrated two businesses it acquired in India to strengthen its domestic delivery and logistics services in the subcontinent.

The company acquired the logistics, distribution and express businesses of AFL Pvt Ltd (AFL) and affiliate business Unifreight India Pvt. Ltd (UFL) back in February 2011.

The acquisition included AFL WiZ Express, which offered domestic express services through more than 150 Express Service Centres in 144 cities, with more than 1,000 couriers across India.

Read more: FedEx completes integration of Indian acquisitions « Post & Parcel.


Madan Sabnavis: Why ‘Post Bank of India’ has few assets

… it seems an India Post Bank will probably not work. Several regulatory and logistic issues have to be surmounted. One line of thought is that if the infrastructure is the premise on which post offices can become banks, then these post offices should ideally be leased wherever possible to banks on rent – which will help the department cut its losses.

Read more: Madan Sabnavis: Why 'Post Bank of India' has few assets | Business Standard.


India: postal employees to go on strike

About 30,000 employees are expected to take part in the strike on Wednesday and Thursday

Postal employees in the city plan to go on a two-day strike, starting Wednesday, for various demands, including absorption of gramin dak sevaks as regular employees and reversal of the ban on recruitment.

Postal operations are likely to be affected on these days with various unions, including the National Federation of Postal Employees and Postal Employees Progressive Union, functioning in the State joining the nationwide strike.

About 30,000 employees are expected to take part in the strike.

Read more: Postal employees to go on strike – The Hindu.