Royal Mail warns of cut-throat competition despite Whistl’s fall

Royal-Mail-Moya-Greene-graphicThe ferocious price war in the overcrowded parcel-delivery sector promises cheap prices and speedy deliveries this Christmas, Royal Mail has said.

Royal Mail chief executive Moya Greene said her competitors, including DPD, Yodel and Hermes, had all added capacity, despite the collapse of City Link last Christmas and Whistl’s decision earlier this month to pull out of doorstep deliveries in three UK cities.

Royal Mail, which pitched its privatisation in October 2013 on the expected growth in the parcels market, said that Amazon’s decision to launch its own courier network was taking away much of the market growth that the former state-owned postal operator had anticipated.

Read more: Royal Mail warns of cut-throat competition despite Whistl’s fall – Business News – Business – London Evening Standard

Can the USPS do more to profit from online returns?

From the USPS Office of Inspector General:

With all those designer shoes, cutting-edge electronics, and trendy toys shipping into our homes via ecommerce, it’s only logical that sometimes the shoes won’t fit, the electronics won’t work, and the kids will have already moved on to the next hot toy.

The bottom line is that some of the stuff we buy needs to be returned. And that’s known as reverse logistics.

As the offspring of the enormous ecommerce business, domestic shipping returns currently generate about $3 billion annually in revenue for the package delivery industry, and could reach $4 billion by fiscal year 2016. Shipping returns’ first cousin, package forwarding, is also booming as customers increasingly expect more control over when and where their packages will be delivered.

The U.S. Postal Service is active in the returns and forwarding markets, and offers a variety of products and services, such as Parcel Returns Service, Bulk Parcel Return Service, and two Premium Forwarding Services – one for homes and one for businesses. Recently, the Postal Service has been promoting its built-in advantage over other providers – its 6-day-a-week delivery and its free package pick-up service.

But can it do more to get its chunk of the reverse logistics market? We think so. Our recent white paper on the topic found several services the Postal Service could offer to take advantage of its strengths.

Source: Investing in Reverse Logistics: It’s Only Logical | Office of Inspector General

Singapore Post Office reinvents itself for the digital age

When a German lingerie brand wanted to sell bras online in Malaysia, it turned to Singapore’s nearly 200-year-old national postal service.

Singapore Post built a website, developed a marketing strategy and now delivers packages for the company, Triumph International. The customer service team even answers questions about sizing.

As postage stamps give way to keyboard clicks, SingPost is redefining the role of the letter carrier, by creating a one-stop shop for retailers’ e-commerce needs in Asia.

In South Korea, SingPost is helping to sell Levi’s jeans. In Singapore, it is stocking Toshiba laptops. In Malaysia, it is delivering Adidas sneakers.

With traditional mail services in decline, post offices around the world are scrambling to reinvent themselves for the digital age.

“Sitting on that burning platform, we looked around and said, ‘Where could we develop?'” said Wolfgang Baier, the chief executive of SingPost.

Read more: SingPost reinvents itself for the digital age