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In wake of Christmas fiasco, UPS could charge more for late holiday orders

ups_logoUPS may have ruined Christmas for many of its customers by failing to deliver Christmas presents on time, but analysts expect the company to make adjustments in its operations to avoid a recurrence. While some of the changes will involve better planning and operational adjustments, the company may also decide to charge more for shipping last minute Christmas orders. That’s the view of Benjamin Hartford, an analyst with Baird Equity Research, as reported by the Atlanta Journal Constitution:

Hartford also expects UPS to…  look at changing the way it prices shipping during peak periods in a way that could cost procrastinating shoppers more.

The goal, Hartford said, would be to smooth out orders in the days and weeks leading up to Christmas….

The way to do that is to charge more for late orders during peak periods like the holidays, to incentivize customers to place their orders earlier.

Read more: UPS expected to recover from holiday snafu | www.ajc.com.

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PMG thanks employees for “banner” holiday season

From USPOS News Link:

Preliminary figures from the just-concluded holiday shipping season indicate USPS — and its customers — enjoyed a banner holiday season.

During the period Dec. 1-25, USPS processed 19 percent more packages than during the same period in 2012. Almost every day during that period, the Postal Service processed higher numbers of parcels than on the corresponding day during last year’s holiday shipping season.

“I want to especially thank our employees across the country,” said PMG Pat Donahoe. “They made this holiday season a special time to remember for our customers. Major customers told me they were pleased with the levels of high service they received from our employees. The dedication and resolve of our employees is commendable and helps to justify the trust our customers have in our ability to deliver.”

Several news organizations posted stories about USPS employees who braved harsh winter conditions and worked through the weekend of Dec. 21-22 and on Christmas Day to deliver heavier-than-ever volumes of packages. St. Petersburg, FL Letter Carrier Michael FitzGerald told ABC News, “A lot more stuff, a lot more, almost everything is [Priority Mail] now.”

FitzGerald was heartened by his customers’ reaction for his work delivering mail and parcels the Sunday before Dec. 25 and on Christmas Day. “It’s always gratifying,” he said. “It’s nice to see how happy our customers looked.”

With Christmas Day comes the advent of the holiday returns season. Returns feature flat rates using Priority Mail flat rate boxes, free package pickup, online label printing, tracking, and more.

Business customers can use Priority Mail Returns Service, First-Class Package Return Service, or Ground Return Service to help their customers make returns easier. The usps.com website has more information.

“We want to finish the season by successfully processing the returns we receive,” said Donahoe. “I’m confident we’ll give our customers the same high levels of service we delivered earlier this month.”

Read more: USPS News Link Story – ‘A special time to remember’.

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Video: USPS ‘Santa’ makes surprise deliveries on Christmas morning

DALLAS -

One postal worker has his own tradition on Christmas, picking up Santa’s unfinished work.

Dallas News | myFOXdfw.com

Lyndon Huston has been a United States Postal Service worker for the past 15 years. And he said he’s been volunteering to deliver Express Mail on Christmas morning about as long.

He even goes the extra mile with a Santa suit, beard and the requisite greeting.

He said he does it for reactions like these.

Read more: USPS ‘Santa’ makes surprise deliveries on Christmas morning – Dallas News | myFOXdfw.com.

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Package theft plagues holidays

The US Postal Service says during the holidays it delivers three times the amount of packages it usually does. And when boxes are left unattended on doorsteps they become prime targets for thieves.

Diana Figueroa had expensive audio equipment for her boyfriend stolen right off her porch.

“I get there and there’s no package at the side door… and so he calls UPS and they tell us, well, it’s not our problem, people follow the trucks around all the time especially around the holidays,” she said.

ABC6 – Providence, RI and New Bedford, MA News, Weather

Read more: Package theft plagues holidays – ABC6 – Providence, RI and New Bedford, MA News, Weather.

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Video: Postal workers become Santa’s helpers

DEERFIELD BEACH, Fla. (WSVN) — Postal workers are making special deliveries to South Florida families who write letters to Santa Claus.

WSVN-TV – 7NEWS Miam Ft. Lauderdale News, Weather, Deco

All letters are answered by Santa Claus himself, addressing them, “Dear Little Friend.” The Deerfield Beach U.S. Post Office has had a very busy month, wrapping gifts for boys and girls. “We went out yesterday and gave out the toys, and the kids were very thrilled,” said mail carrier Tangerean Davis.

Read more: WSVN-TV – Postal workers become Santa’s helpers.