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electronic diversion

Internet users not impressed by USPS anti-Internet commercial

The USPS has been running a TV commercial touting the safety and security of the US Mail, as compared to the dark and dangerous world of the Internet. Not surprisingly, Internet users don’t appear to be leaving the web in droves- a sampling of Twitter reactions follows the video. (Doesn’t anyone at the USPS see the irony in running ads like this one at the same time they’re telling Congress they don’t need all those post offices because people can buy stamps on the Internet using their credit card?)

USPS trying to convince people of the awesomeness of paper bills was sad.
Oct 08 via Twitter for iPhoneFavoriteRetweetReply

Just saw a USPS commercial encouraging businesses to send out paper invoices instead of electronic – r u freakin kidding me?
Oct 08 via Twitter for BlackBerry®FavoriteRetweetReply

When the usps is advertising that we want secure paper bills because you, ‘cant hack a fridge’ you know they are screwed.
Oct 08 via TweetDeckFavoriteRetweetReply

New USPS commercials almost look like they’re making fun of themselves.
Oct 08 via TweetDeckFavoriteRetweetReply

Really USPS, you might not want to say you’re better than email bc it can spread viruses. One word: anthrax.
Oct 08 via TwitterrificFavoriteRetweetReply

USPS is DOOMED. No one ever got anthrax or a physical bomb emailed to them. Your agency should be fired.
Oct 08 via HootSuiteFavoriteRetweetReply

Zumbox “Digital Postal Mail Appliance” lets mailers bypass post office

LOS ANGELES, CA — (MARKET WIRE) — May 23, 2011 — Zumbox, the leader in digital postal mail services, today announced at CS Week the availability of its Zumbox Digital Postal Mail Gateway (DPM Gateway), a secure network appliance that will automatically and securely deliver postal mail via a digital channel to consumer households. Once the gateway is installed and configured, mailers simply direct their print stream to the DPM Gateway installed inside their corporate firewall. This allows mailers to achieve paper suppression targets, reduce postage and other mailing related costs and improve customer communications.

Designed for large organizations that send transactional mail to consumer households, the DPM Gateway provides direct, secure access to the Zumbox postal network. The appliance manages digital delivery with a simple interface, without the need for custom IT integration work. It delivers detailed reporting about mail recipient usage, including paperless requests, views, payments, printing and discards.

By diverting files headed to print, mailers can immediately push 100% of their files to Zumbox for delivery. This provides the lowest cost possible for delivery to the Zumbox postal network. Delivery of digital postal mail is free. Mailers only pay when users suppress paper, ensuring that any cost comes from real savings.

“A cost-saving alternative to paper mail, digital postal mail has been adopted and deployed by many leading technology and print service providers in conjunction with other physical channels,” said John Payne, CEO of Zumbox. “We’re now seeing demand for increased savings by large mailers who operate their own mail centers. This appliance is the perfect solution for them, enabling large mailers to offer a digital delivery channel to consumers that dramatically increases paper suppression rates and lowers postage costs.”

The DPM Gateway achieves three goals for in-house production mailers: (a) rapid, low-cost deployment with almost no IT resources required, (b) a highly secure, encrypted channel for digital distribution accessed inside the corporate network rather than “in the wild” over the Internet and (c) powerful reports and APIs that provide insight into paper suppression, consumer interactions and other consumer mail response and usage details.

Digital postal mail is an exact facsimile of paper mail, created from a diversion of the print stream before it reaches a mailing system. Zumbox archives and presents mail to consumers in a secure, central online environment, instead of on paper, forever, for free. Zumbox has created a digital mailbox for every street address in the US, connecting large transactional, financial and government mailers to consumer households for the secure, on-time delivery of postal mail online. Ultimately, Zumbox gives consumers increased flexibility in where and how they receive, manage and store their postal mail.

Zumbox and 3i Infotech partner to push electronic billing

Edison, NJ and Los Angeles, CA – March 30, 2011 – 3i Infotech, a global information technology and business process outsourcing (BPO) company, and Zumbox, the leader in digital postal mail service, announced today a partnership to enable 3i Infotech clients to send electronic bills and other customer communications via Zumbox. Among other valuable benefits, the partnership will assist 3i Infotech clients in driving electronic bill adoption, promoting print suppression and cutting costs.

The partnership between 3i Infotech and Zumbox creates an especially compelling solution for utilities, insurance, financial services companies and others who need to accommodate changing preferences in how customers choose to receive and pay their bills. The relationship between the two companies is part of 3i Infotech’s expansion of its electronic billing and payment services, also announced today preceding the upcoming NACHA Payments conference on April 3-6 in Austin, TX.

"As consumer billing and payment preferences shift between paper, web and mobile methods, 3i Infotech is dedicated to helping companies manage this evolution while reducing costs, overhead and infrastructure requirements," said Kathy Hamburger, Chief Executive Officer and President, 3i Infotech, BPO & Developed Markets. "Zumbox’s unique approach of providing a central, digital mailbox will increase consumer adoption of online billing and assist our clients in moving more rapidly from paper to electronic communications."

Digital postal mail is an exact facsimile of paper mail, created from a diversion of the print stream before it reaches a large mailing system. Zumbox archives and presents mail to consumers in a secure, central online environment, instead of on paper. Zumbox has created a digital mailbox for every street address in the United States, connecting large transactional, financial and government mailers to consumer households for the protected, on-time delivery of postal mail online. Ultimately, Zumbox gives consumers increased flexibility in where and how they receive, manage and store their postal mail.

Zumbox will be offered to 3i Infotech customers through 3i Infotech’s Global Billing & Payments Center of Excellence (CoE). The CoE leverages the company’s deep domain expertise and global resources to best serve companies interested in optimizing their entire billing and payment lifecycle. The inclusion of Zumbox gives 3i Infotech customers a powerful tool in their drive to provide electronic billing options and reduce their use of paper bills, including an easy implementation process that allows billers to maintain their unique brand identity on their electronic documents.

"As the largest outsourced remittance processor and one of the largest billers in the US, 3i Infotech is a recognized leader in revenue chain optimization," said John Payne, CEO of Zumbox. "With this partnership, 3i Infotech can provide their clients with a valuable tool for reaching consumers through the Zumbox digital postal system, while also offering a clear path to paper suppression and postal cost alleviation."

About 3i Infotech

3i Infotech (www.3i-infotech.com) is a global information technology and business process outsourcing (BPO) company which provides technology solutions to customers in more than 50 countries across five continents. The company provides IT services and BPO to markets such as banking, financial services, insurance, government, manufacturing, retail, telecom, education, healthcare and utilities. 3i Infotech is a member of the FinTech 100 and the WorldBlu List of Most Democratic Workplaces.

About Zumbox

Zumbox is the world’s first paperless postal system. It connects large transactional, financial and government mailers to consumer households for the delivery and storage of digital postal mail via the Internet. Digital postal mail is an exact facsimile of paper mail created from a redirection of the print stream originally intended for large mailing systems. For every U.S. street address, there is a corresponding Zumbox – a digital mailbox – enabling mail and other content to be sent as digital files and received online. Zumbox represents a more cost-effective, convenient and environmentally responsible way to deliver postal mail. As a closed system of known, verified mailers and recipients, Zumbox provides bank-level security and complies with PCI, HIPAA and BITS security standards

Accenture Adds Digital Mail to Postal Portfolio

LONDON–(BUSINESS WIRE)–Expanding its line of postal services, Accenture (NYSE: ACN) today announced it will enable postal agencies worldwide to offer digital mail – a digital version of printed mail securely delivered to an online mailbox – to their customers to recapture lost revenue from a steady decline in mail volumes and to compete against a growing number of independent operators currently offering digital mail direct to consumers.

“With digital mail, postal agencies can now offer business mailers a choice on how they would like their mail delivered – hard copy, digital or both”

Accenture works with more than 20 postal clients around the globe, including some of the world’s largest posts, and its systems help deliver more than 50 percent of the world’s mail. According to the company’s research, presented today at the European Postal Conference in London, mail is estimated to decline by 44 percent by 2020 (165.2 billion pieces) compared to 2009 volumes (297.2 billion) for the 26 postal agencies included in its High Performance Post Study. While rates of mail decline will vary by geography, the postal industry should expect an average year-over-year decline of at least 5 percent for the foreseeable future.

The research also illustrates, however, that high-performing postal agencies embrace a revenue diversification strategy and are leveraging technology by offering digital mail, e-commerce and other electronic services. Accenture’s digital post services enables postal agencies to immediately compete in the digital market by converting, delivering and storing traditional mail, such as utility bills, as digital mail in a postal customer’s secure online mailbox. Mail recipients can organize and store their digital mail and, as with physical mail, postal customers will not have to pay for this service.

Unlike other players in the digital mail market, Accenture is partnering with postal agencies to help them offer digital post services to citizens. “Accenture is launching digital post services to help postal agencies expand their trusted relationship as the secure gateway between business, government and their valued customers,” said Brian Moran. Accenture’s lead executive for its global postal business. “We are focused on enabling global posts to leverage new technology to drive revenue and compete against a growing number of independent digital mail start-ups.”

Just like the cost of postage, postal agencies may charge fees for delivering mail digitally, creating an important new revenue stream. Accenture estimates that the majority of traditional mail can be converted to digital mail, making up for some of the revenue lost to decreased mail volumes.

“With digital mail, postal agencies can now offer business mailers a choice on how they would like their mail delivered – hard copy, digital or both,” said Moran. “This new multi-channel capability will help posts adapt to the changing technology environment by giving citizens the option of receiving mail in their letter box or on their smart phone.”

Important postal customers will also benefit. High-volume mailers, such as banks and utilities that opt for digital mail, can realize significant cost savings on paper, production and staff hours. They can offer consumers a choice while still being confident that their important correspondence is being delivered securely by the country’s official postal system.

Accenture is currently in discussion with several postal agencies to add digital post services to the portfolio of services it provides.

Study Says 2016 Is the “Tipping Point” for eBill Usage

HERNDON, Va., February 3, 2011 – When will eBills be more widely used than traditional paper bills? A recent study suggests it might only be five years down the road.

The study conducted by NACHA’s Council for Electronic Billing and Payment (CEBP) and PayItGreen suggests that eBilling – or the electronic delivery of a bill to a customer – is gaining momentum across business industries with more billers expected to come online in 2011 and 2012. The NACHA CEBP and PayItGreen study, completed by Blueflame Consulting in January 2011, quantified the size of the eBill market, indicating that a total of 5.1 billion eBills were delivered in 2010 alone. However, some consumers are moving to adopt eBills more slowly than anticipated.

“After easily converting the ‘early adopters’ to eBills, billers are realizing that the second and third tiers of consumers will take more time to convince,” said Ed Bachelder, director of research for Blueflame Consulting. “However, billers across a broadening range of markets and sizes see eBill adoption as an important program for their companies, and have shown commitment to continuing to try to convert their customers.”

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