RICHMOND, VA (WWBT) -Qualifying for hardship mail delivery should be as easy as mailing a letter when you’re disabled, but it was not for Josh Wilson.
For months, he tried to get an inaccessible mailbox moved to the back porch of his apartment. Nothing happened until Josh called 12 On Your Side. We were able to help him in a matter of days. Postal workers do try to help residents they serve. In this instance, hardship mail delivery approval has to come from the top. It appears Josh’s letter got lost in the postal system until 12 On Your Side got involved.