USPS responds to letter on tracking

From USPS News Link:

A recent Letter to the Editor at eCommerceBytes regarding USPS Tracking contained numerous statements that required a response.

In a reply, USPS set the record straight.

Claim: USPS charges customers who scan items at local Post Offices.

Truth: Every item accepted at the retail counter at a local Post Office that has a USPS Tracking number must be scanned, whether the customer requests it or not. However, Post Offices don’t charge customers to scan prepaid eBay packages.

Claim: There’s no tracking on delivery confirmation or signature confirmation until a package reaches its destination.

Truth: This is incorrect information. USPS replaced “Delivery Confirmation” last year with “USPS Tracking,” which better reflects end-to-end tracking from the acceptance of a package to final destination, including confirmation of delivery.

By the time a package leaves a processing site, it will have received at least two scans. The package will have received four more scan events by the time it’s delivered.

Claim: Packages at mail processing plants may not be scanned if barcodes aren’t visible.

Truth: This also is incorrect information. In some instances, if the barcode is not visible, the package will be re-oriented by hand. However, the majority of package mail volume is processed by equipment that scans 360 degrees and validates the barcode at the same time.

  • mjamison

    So does the response get a response?
    Entry scanning is far from 100% and some Districts have tried and are trying to charge a certificate of mailing fee when a customer asks for the POS generated receipt at entry scanning.
    When customers ask about tracking on things like Parcel Return, some window clerks have been told to try to sell a certificate of mailing – I’ve seen this.
    The Postal Service – Truth as wee would like you to believe it.

    • Michos Salabi

      mjamison, you’re exactly right! This is an example of headquarters pushing out propaganda to cover up a serious issue. Scanning accuracy at USPS is a mess. Here’s the real problem, as you’ve help point out. These “claims” are made by customers who have experienced these very real problems. Instead of fixing them, USPS attempts to gloss them over and call out customers as liars. Pathetic. Completely pathetic.

  • Nemso

    I recently sent a certified letter containing important documents. It arrived at its destination 2 weeks later. The last scan on it was from 3 days after it was mailed leaving the processing site. The last 4 scans cited above were never made or did not register.