There was a time when your local post office would mainly sell stamps and deliver letters. No longer.
Traditional snail mail services have shrunk sharply in many countries in recent years, though emerging countries are a notable exception.
According to the Universal Postal Union (UPU), global letter- and light parcel delivery volumes dropped by 3.7 percent in 2011 from a year earlier, and by 5.1 percent when just counting Europe and the former Soviet Union.
And the death of letter-writing has forced postal services to either catch on new trends or disappear.