Video: Customer’s package gets trapped in endless ‘postal loop’
SAN FRANCISCO (KGO) — Anytime you put something in the mail, you know there’s a slight chance it could get lost. One Bay Area man said his package wasn’t exactly lost. It just got stuck in a netherworld known as a "postal loop" which can be pretty frustrating.
The problem started when computer coding said one thing and the handwritten address said something completely different. That’s when the mail is sent into a kind of oblivion. "Basically, it got stuck in the postal system and started going back and forth across the country.”
Question for the USPS: Why doesn’t the system recognize loop mail? The tracking data makes it pretty obvious! Why doesn’t the system detect serial missents and flag the piece for manual intervention? It doesn’t seem like it should be that difficult to do?