COMMERCE CITY, Colo. (CBS4) – Thousands of people in the metro area will open their presents a little late this year because the day started out with 50,000 packages in limbo at the United Parcel Service holding facility in Commerce City.
A lot of the packages are locked up in the warehouse Christmas Eve. Even though UPS managers came in Christmas Eve to work the customer service desk, more than a few customers may find their gifts are missing under the Christmas tree on Sunday.
The line would grow, so would the frustration.
“He said, ‘If you haven’t prearranged to have your stuff picked up, it will be another two hours.’ So I said, ‘Why didn’t you tell me before I waited two hours in this line?’ ” Scarlett Crawford of Aurora said.