Consumers Oppose Post Office Closings

A national consumer survey conducted by the American Consumer Institute (ACI) finds that the vast majority of consumers do not support the United States Post Office’s planned closing of 4,000 post offices. According to the survey of 1,500 consumers, 82% of consumers say that it would be inconvenient if their local post office closed, with only 17% saying that it would not be inconvenient. While the survey of 1,500 consumers found 68% live within three miles to the nearest post office, nearly half indicated that they would have to travel more than seven miles to the next nearest post office, and 48% saying that this would take “a lot more time.” Overall, 72% are opposed to the planned closing of 4,000 post offices across the country, including over half (54%) being strongly opposed to the closures.

The survey found that most consumers visit post offices frequently. For example, 83% of consumers go to the post office at least one time per month, with the average person visiting their post office more than four times per month. In the course of a year, these visits include purchasing stamps (83%), mailing letters (83%), sending packages (68%), sending priority or express mail (53%), and weighing packages or envelopes (50%), as well as other purposes specified in the survey.

The survey found substantial opposition to cutting delivery from 6 to 5 days per week, though less opposition when compared to closing post offices. According to the survey, 53% said it would be inconvenient to lose a delivery day. However, 59% said it would not make them think twice about having time sensitive materials sent to their home. Overall, when asked if they favored or opposed the cutbacks in mail delivery, a majority (52%) are opposed versus 40% who support delivery cutbacks.

Would consumers pay more to prevent postal cutbacks? According to the survey, 76% saying they would support a small price increase in postage, if it meant keeping post offices open and maintaining delivery. In fact, over half (51%) strongly support a price increase.

  • Tom

    Having just attended a ‘public input’ meeting re USPS plans to schuttle next day delivery and realign their network, the public response was near unanimous in denouncing such plans. Maybe a ‘survey says’ should be done on that issue.

  • Elvia Lopez

    Why make a survey. The public has spooken. To make a survey is telling the pulic nobody is listening. Now tell the Repulicans and Demoncrates to shut up. If one isn’t screwing the Potals Service, the other is. Tell them to do the right time. Make more jobs for the public….especially the young people.