UPS Launches Chatbot

    ATLANTA, Nov. 21, 2016 (GLOBE NEWSWIRE) —

  • UPS chatbot available via Facebook Messenger, Skype and Amazon
  • Launch sets direction for integration of artificial intelligence into additional customer-facing technologies
  • Future updates planned, including integration with UPS My Choice service

UPS (NYSE:UPS) on Monday said it has launched a beta version of a chatbot, an artificial-intelligence-enabled platform that mimics human conversation to help users easily find UPS® locations, get shipping rates and track packages. Continue reading

UPS Tests Drone For Urgent Delivery

UPS® (NYSE:UPS) announced today that it has begun testing the use of drones to make commercial deliveries of packages to remote or difficult-to-access locations, working together with drone-maker CyPhy Works.

Testing began on Thursday when the companies staged a mock delivery of urgently needed medicine from Beverly, Mass. to Children’s Island, which is about three miles off the Atlantic coast. The drone flight advances an investment made by The UPS Strategic Enterprise Fund in CyPhy to gather information about drone uses and capabilities. Continue reading

UPS to raise rates 4.9% after holidays

From United Parcel Service:

Effective December 26, 2016, the UPS U.S. Ground service Daily rate will increase by an average net 4.9 percent. Daily rates for UPS U.S. Air and International services will increase an average net 4.9 percent. UPS Air Freight rates within and between the U.S., Canada and Puerto Rico, will increase an average net 4.9 percent, also effective December 26, 2016. Further, UPS Freight announced an average net 4.9 percent general rate increase effective September 19, 2016.

ups-logoUPS continues to make investments in the speed, scope and coverage of our transportation network. Rate increases will support ongoing expansion and capabilities enhancements, while UPS strives to maintain the high service levels customers expect.

For additional information and to review the announced rates visit www.ups.com/rates. Information about other 2017 UPS rate changes and additional charges will be made available on the site on November 18, 2016.

Source: UPS Announces U.S. Rate Changes

UPS Reports Strong 2Q Results

UPS (NYSE:UPS) today announced second-quarter 2016 diluted earnings per share of $1.43, a 6% increase over the same period last year.  International operating profit increased 11% to $613 million, representing the sixth consecutive quarter of double-digit growth.

Total revenue was $14.6 billion, up 3.8% over the same quarter last year.  Revenue growth was reduced by changes in fuel surcharges and currency exchange rates.  On a currency-neutral basis, revenue increased 4.0%.  Lower fuel surcharge rates reduced revenue growth by approximately 120 basis points. Continue reading

UPS ready for more volume in case of Canada Post work stoppage

From United Parcel Service:

UPS (NYSE:UPS) If you are a business owner, an enterprise, an online shopper or planning for a special occasion, you will want to have a backup plan for your shipping needs starting  July 2, 2016. Reports of a potential labour dispute at Canada Post could impact shipping.

A news report indicates Canada Post is warning its largest customers to prepare for a work-stoppage-related service disruption. The time to plan ahead is now. UPS Canada is prepared to take on additional packages through its UPS Access Point ® Network. With almost 900 locations across Canada, businesses and consumers alike have a convenient and simple solution to pickup and drop off pre-labeled UPS shipments at a rate that offers in province, next day delivery, comparable to the published Xpresspost rate in many areas.

ups-logo“UPS Access Point locations are situated in convenient places with evening and weekend hours to fit the busy Canadian lifestyle,” said Christoph Atz, president, UPS Canada. “We are ready for additional volume, and the UPS Access Point Network is robust and prepared to serve Canadians.”

Consumers and businesses across the country use the UPS Access Point Network. For example, Canadian company GoodFood, relies on a smooth delivery to maintain its customer service standards. “The UPS Access Point Network has benefitted our customers who need flexible solutions to pickup their packages when they are not at home,” said Jonathan Ferrari, CEO, GoodFood. “We are a grocery delivery service, so we need to ensure our packages are delivered on time and the ingredients stay fresh.”

The UPS Access Point Network provides an easy solution during this critical time when routines may be disrupted and consumers are uncertain about the status of potential orders.  A new simplified shipping tool is available at ups.com/readynow. The tool helps process shipments and locate a nearby UPS Access Point location to drop off packages.  UPS notifies the consumer when the package is at the location and is ready to pickup. The alert also has the location’s address and hours.

By the end of the 2016, UPS expects to have more 27,000 UPS Access Point locations around the world.

UPS Enables Users To Track Location Of Their Delivery On Live Map

From United Parcel Service:

Atlanta, GA

Follow My Delivery enhancement gives customers more visibility

ups-logoUPS today announced the launch of Follow My Delivery, a new enhancement to the UPS My Choice® service that offers unprecedented flexibility, convenience and visibility on the day of delivery. More than 22 million UPS My Choice members in the U.S. utilizing their mobile devices or computers can now monitor the progress of their most urgent UPS® Air and UPS Worldwide Express® packages on a live map. The new Follow My Delivery map feature enables delivery recipients to see a detailed view of where their package is located when it’s out for delivery.  UPS plans to expand the Follow My Delivery feature to more services in the future.

Continue reading

UPS takes back some last mile deliveries from USPS as earnings rise

United Parcel Service Inc. reported 10% growth in quarterly income, helped by efforts to boost efficiency and lessen its costs delivering online orders to U.S. homes.

BN-NI459_0331_c_J_20160331084616Residential deliveries, up more than 6% in the quarter, are inherently more costly than shipments to businesses because the packages tend to require more driving and time. UPS has invested in software to improve delivery routes, added package pickup locations to pool deliveries, and is doing more so-called last-mile deliveries instead of paying the U.S. Postal Service for that service.

The company said it expects its momentum to continue, and it backed its full-year guidance. But it also said a decision by the U.S. Treasury Department regarding pension cuts may trigger a charge of up to $3.8 billion this year that would push earnings to the lower end of its forecast range.

Read more: UPS Earnings Rise as Deliveries Increase – WSJ