Video: USPS refuses to honor insurance claim- until TV reporter asks about it

After months of bureaucratic run around, one call from a television station gets the attention of the USPS- proving once again that the fastest way to get the postal service to pay an insurance claim is to contact the news media…

CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County resident Bill Jennings can transform a piece of wood into art.  The busy wood carver always uses the post office to ship his work so he’s meticulous when it comes to labeling and addressing his packages.

So, when he mailed a gift to this son, he was shocked when it just disappeared.

Bill Jennings says, ” I mailed it priority mail with extra insurance.”

Jennings, who lived in New York at the time, mailed the glass vase April 10 of last year to his son in Chester.

glass vase

Weeks later, the vase never arrived.

Jennings who again is meticulous about his mailings knows he put one of his printed return labels on the package.  He assumed the post office will just return to sender.

Instead, months go by and no vase.

“So the I tried to call them and get a human being on the phone which is next to impossible,” says Jennings.

Finally after several phone calls and emails Jennings files a claim to get his money back. Remember, he purchased insurance on the package so he’s thinking he should be covered.

Jennings tells 8News, “They gave me all kinds of excuses first they told me the claim was denied because the address was undeliverable.”


“I feel like I am getting the run around,” says Jennings.

More calls, more letters and a year later, still no vase or reimbursement.

Completely frustrated Jennings, reached out to 8News for help.

Jennings tells 8News, “I am fed up and I am sick of writing letters my time is my money.”

One phone call to the U.S. Postal Service and we were told Jennings claim will be paid.

“I feel like I am getting the run around.”

Source: Missing vase has Chesterfield man, USPS at odds | WRIC


Video: Mailman caught using pepper spray (through a fence) on small dog 

Police have started an investigation after a mail carrier was recorded on video using pepper spray on a small dog that was enclosed in its front yard.The incident happened Friday in the 4900 block of Gordon Avenue in Fort Worth.
“They’re like my children,” Sue Hunt said of her two small dogs, Thalia and Snuggles.Surveillance video shows Thalia, a 22-pound Bichon Frise, wagging her tail as a mailman walked up to the house.

He sprayed the dog through the slats of the fence not once, but twice.”I was furious,” said Hunt’s son, Scott Young. “I couldn’t believe it. He just sprayed the dog through the fence. The dog was inside and wasn’t even able to get to him.”

Source: Mailman Caught on Video Using Pepper Spray on Small Dog | NBC 5 Dallas-Fort Worth

Video: residents of Georgia development say they can’t get their mail

DEKALB COUNTY, Ga. — Dozens of neighbors are very upset in one DeKalb County subdivision. They say the United States Postal Service stopped delivering mail to the Wyndham Falls development off River Road. “I need my gun permit, I am going on a cruise, I need my passport.  None of that showed up, because I ain’t getting no mail,” said homeowner Randolph Adams. “They told us they took us out of the system and all of our mail is being returned to sender  because we have invalid address and until the builder puts in the mailbox system we will not be getting any mail here,” said Samantha Miller, another resident.

The property owner at Wyndham Falls said he never received notice that they were supposed to switch over and install the cluster boxes.

Source: DeKalb development says they can’t get their mail |

Video: Pecos TX Postmaster Accused of Racial Discrimination

PECOS, Texas -A group of U.S. Postal Service mail carriers accused a Pecos postmaster of racial discrimination, civil rights advocates and union leaders said.

According to grievances filed with LULAC, the League of United Latin American Citizens, postmaster David Neilon allegedly instructed Pecos Post Office employees not to speak Spanish and made derogatory comments about Mexican immigrants.

“There’s no post office rule about what language they should be speaking at work,” said LULAC director Ruben Ramirez. “He held a meeting with eight of them and said, ‘Once you cross that border, you’re not supposed to be speaking Spanish anywhere… not just the post office, but everywhere… Being a supervisor for the U.S. Postal Service, it’s very inappropriate how he let that out.”

A number of postal customers in Pecos only speak Spanish or are most comfortable speaking Spanish, he added.Neilon could not be reached for comment.

KWES NewsWest 9 / Midland, Odessa, Big Spring, TX: |

Video: Kurten, Texas Residents Frustrated After Post Office Abruptly Closes

KURTEN, Texas – Kurten residents are frustrated after their Post Officewas closed down without warning last week.

The U.S. Postal Service says the building has flood damage from spring rains and is not safe for employees or customers to be inside.

News 3 looks at where customers have to go now and why this isn’t the community’s first fight against the federal government.

There’s still a a big blue mailbox but the Kurten Post Office is no longer open for business.

Source: Kurten Residents Frustrated After Post Office Abruptly Closes

Video: Man in Bucket Hat Calmly Points Gun at Postal Worker, Robs NE Philadelphia PO

A man dressed as if he was ready to go fishing held up a Northeast Philadelphia post office Thursday afternoon.

The man – described by postal workers as being in his 50s or 60s with a bushy gray beard – wore a bucket hat, striped shirt and tan cargo shorts when he walked into the post office at 6382 Castor Avenue around 4:20 p.m. and pointed a gun at a postal worker.

The man – who remained calm and collected throughout the incident – grabbed cash, money orders and more before making his getaway on foot, said the US Postal Inspection Service.

Luckily no one was hurt.

Source: Man in Bucket Hat Calmly Points Gun at Postal Worker, Robs

Video: Lessons learned from mail carrier’s tragic death

The crash on an emergency lane on U.S. 62 is a reminder for drivers to use caution when approaching a postal worker. Paula Brown of Fredonia, Kentucky was killed while delivering mail. A Chevrolet Tahoe was traveling east bound and hit the back of Brown’s Jeep Cherokee. Her SUV went into a nearby ditch.

U.S. Postal Service spokesman David Walton says drivers could help out a lot if they’d pay more attention. There are many blind spots and curvy roads. Oftentimes there is no room for a carrier to get over and be safe from oncoming traffic.

Brown worked as a mail carrier for 24 years. She knew mail delivery so well that she trained other rural post offices on how to stay safe.

WPSD Local 6: Your news, weather, and sports authority

Source: Lessons learned from mail carrier’s tragic death – WPSD Local 6: Your news, weather, and sports authority

Video: For Spartanburg SC Neighborhood, Getting Mail Is A Struggle

SPARTANBURG, S.C. – Several residents who live in the Glendale section of the city said they often have trouble getting their mail from the nearby post office because of limited – and inconvenient – hours.

Glendale Post Office, the only nearby post office, does not provide home delivery because the area was once rural and didn’t have many houses. That has changed over the years, but the U.S. Postal Service’s policy hasn’t.

“It’s an annoyance that I shouldn’t have to put up with,” said Kathy Mabry. “Sometimes I’m expecting a paycheck that comes on Saturday mornings, so if I don’t get out of bed at 20 degrees outside and come down here, then I can’t get it until Monday morning.”

Marby said the post office is only open normal business hours and for an hour on Saturday.“It’s totally unacceptable,” said Stacie Trammell. “If you’re not here at a certain time to get your mail, you’re just out of luck for the day.”

Source: For Spartanburg Neighborhood, Getting Mail Is A Struggle

Video: Man Spots Postal Service Driver Texting While Driving

NEW YORK (CBSNewYork) — A driver in Jamaica, Queens witnessed danger on the road during rush hour on Monday morning.

“This guy is texting while driving a truck. Doesn’t even appear that he has his head up,” the man can be heard saying while in traffic on the northbound Van Wyck Expressway near 91st Avenue in Jamaica.

“He was just looking into his phone as if he was looking at a video or something,” he said.

The video shows the driver staring intently at his cellphone.

The man said he know he shouldn’t have used his own phone while driving to record the incident, but said he couldn’t let the dangerous driver just pass him by.

Source: CBS2 Exclusive: Man Spots Postal Service Driver Texting On The Road « CBS New York