USPS: Customers should know the facts about change of address services

From USPS News Link:

movingUSPS wants customers to know they may be paying too much for change of address (COA) services at non-postal websites.

Some sites charge as much as $40 to register new addresses. Others charge nominal fees upfront before tacking on hefty charges later, according to recent news reports.

Consumers often find the sites while searching for change of address information online. Some sites falsely claim to be affiliated with the Postal Service.

USPS has no relationships with non-postal sites that offer change of address services. COA requests made at Post Offices are available at no cost. There’s a $1.05 identity verification fee to process COA requests submitted online.

Customers who used a non-postal site to submit a change of address request and request a refund should be referred to the business that operates the site.

Read more: USPS News Link Story – Get moving.

Iowa college’s mail ends up in the Bronx

coaHow secure is the US Postal Service’s mail forwarding process? You might want to ask officials at Wartburg College in Waverly, Iowa. From August 22 to September 17, mail addressed to the college was forwarded to an address in the Bronx, NY. A vendor alerted the college when a letter he sent to the school was returned to him with the Bronx forwarding address.

The USPS now believes the problem started when a student filled out a change of address form for his own mail, but used the college’s main address.

The student tried to contact a staff member about the error, but that person was on long-term leave and didn’t get the message.

USPS officials tell KWWL that a confirmation letter is automatically sent after a change of address form is filed to prevent this kind of issue.

"Officials at the college may have disregarded the mail piece because it would have been addressed to the individual who submitted the change of address," said Stacy St John of the USPS.

Read more: Investigators solve Wartburg mail forwarding issue – KWWL – Eastern Iowa Breaking News, Weather, Closings.