USPS realigns Marketing and Deputy PMG functions

USPS is making changes within its Marketing and Deputy Postmaster General organizations to better serve customers.

“Although the entire organization is responsible for delivering excellent service and customer experiences, the following changes will sharpen our focus to more effectively reach and engage our customers, and bring their voices and rising expectations more prominently into our strategy development,” PMG Megan J. Brennan wrote in an Oct. 20 memo.


• Jim Cochrane, who previously served as chief marketing and sales officer, will now lead his organization as chief customer and marketing officer.

• Within this group, Cliff Rucker, who previously served as sales vice president, will become sales and customer relations senior vice president. He will continue to oversee Sales, while taking on added responsibility for the Business Service Network and Customer Care Centers.

• Steve Monteith, who previously served as executive director of product management for mailing products and shipping services, will now serve as marketing vice president. He will oversee Brand Marketing, Customer Engagement and Strategic Alignment, Customer and Market Insights, Industry Engagement, Product Management — Mailing Products and Services, Product Management — Shipping Products, and Stamp Services.

• The vice president position that oversees Consumer and Industry Affairs has been eliminated and the Consumer Advocate function will report to the chief customer and marketing officer. This is designed to elevate the voice of residential customers throughout the organization.

• The vice president position that oversees Global Business will also be eliminated and the organization is being modified to better align with core business units.

• Gary Reblin will continue to report to Cochrane as vice president overseeing Product Innovation.

Additionally, within the DPMG organization, DPMG Ron Stroman will continue to oversee Government Relations, Sustainability and Office of the Judicial Officer. He also will lead international efforts that involve public policy and oversee International Postal Affairs, a new function within his group.

The changes take effect Oct. 20.

Video: USPS ‘master key’ stolen, raises concern of mail thefts in Mill Creek WA area


MILL CREEK, Wash. – It’s a mail thief’s dream, stealing a Postal Service master key to all the mailboxes and blue collection bins in two zip codes.

On Tuesday, a mail carrier says a group of thieves started a conversation with her and distracted her long enough to grab her master key.  It happened in Mill Creek in the 98021 and 98012 zip codes. Continue reading

Paltry COLA Will Leave Postal, Federal Retirees Worse Off

10/20/2016The APWU has joined with 74 other organizations to urge Congress to correct an outrageous disparity, Retirees Department Director Nancy Olumekor reports.

Unless the legislature takes action, a miniscule 0.3 percent 2017 cost-of-living adjustment (COLA) for millions of retirees will result in a substantialreduction in the annuities of hundreds of thousands of postal and federal employees who are enrolled in Medicare. Continue reading

Senator Calls on USPS to Address Service Disruptions in North Dakota

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BISMARCK, N.D. – U.S. Senator Heidi Heitkamp today called on U.S. Postmaster General Megan Brennan to take concrete steps to protect quality mail delivery and service in Amidon and Halliday now and in the future following the news of the anticipated post office closure in Amidon and service disruption in Halliday.

Heitkamp pressed Brennan to make sure her agency is listening to the needs of the Amidon and Halliday communities, and to communicate a comprehensive plan on how the needs of both communities to access the full array of postal services will be met.

Continue reading

Video: Thousands of pieces of mail dumped in woods; USPS launches investigation


DEKALB COUNTY, Ga. – The United States Postal Service has launched an investigation after residents in DeKalb County reported to Channel 2 Action News seeing a worker dumping several bins of mail in the woods.

A Channel 2 Action News viewer sent Tyisha Fernandes video and photos of the mail in the woods behind a subdivision in Decatur. Continue reading

USPS to hike shipping services rates 3.9% after the holidays

WASHINGTON — The U.S. Postal Service today filed notice with the Postal Regulatory Commission (PRC) of price changes for Shipping Services products to take effect next year, following the end of the holiday mailing season. The filing does not include any price increase for First-Class Package International Service, Priority Mail Express International and Priority Mail International.

pr16_081The Postal Service continues to provide excellent value and reliability for the shipping industry, along with convenient choices for consumers. The average Shipping Services price change is 3.9 percent, which results in an average shipping price of less than $5 per shipment across all shipping products.

The new prices, if approved, represent a modest price increase in Priority Mail by 3.9 percent and an average of 3.3 percent in Priority Mail Retail prices.

The Priority Mail Flat Rate Box and Priority Mail Flat Rate Envelope prices for these products are:

Current New
Small flat-rate box $6.80 $7.15
Medium flat-rate box 13.45 13.60
Large flat-rate box 18.75 18.85
Large APO/FPO flat-rate box 16.75 17.35
Regular flat-rate envelope 6.45 6.65
Legal flat-rate envelope 6.45 6.95
Padded flat-rate envelope 6.80 7.20

The PRC will review the prices before they are scheduled to take effect Jan. 22, 2017. The complete Postal Service price filing with the new prices for all Shipping Services products can be found on the PRC site under the Daily Listings section:

Executives at Houston physical therapy firm convicted of defrauding USPS of $9.6 million


A jury in Houston has returned guily verdicts in the case of a physical therapy firm that was accused of defrauding the federal government by charging for services that were not actually provided.

Several officials with Team Work Ready (TWR) have been convicted of conspiracy, health care fraud, wire fraud and money laundering, announced U.S. Attorney Kenneth Magidson. TWR had clinics in five states including Federal Work Ready in Houston, Alamo Work Ready in San Antonio and Bayou Work Ready in New Orleans, Louisiana. Continue reading

Massachusetts postal worker faces additional child pornography charges


BOSTON – A United States Postal Service employee was re-arrested today after law enforcement discovered evidence that he sexually exploited a child sometime between 1999 and 2001.

Stephen Mantha, 62, of Spencer, was charged in a criminal complaint unsealed today with sexually exploiting a minor boy sometime between 1999 and 2001.  Mantha was originally charged on Sept. 21, 2016, with possession of child pornography and accessing with the intent to view child pornography.  He was arrested at that time, but was released to home detention on Sept. 26, 2016 pending trial.

It is alleged that, beginning in the summer of 2015, USPS Office of Inspector General investigators were alerted to suspicious internet searches being conducted by Mantha on a computer at the Shrewsbury processing and distribution center where he worked as an electronic technician.  A subsequent investigation revealed that Mantha was using the USPS computer to search for, and view, images of child pornography on the internet. Continue reading