WASHINGTON, DC — The U.S. Postal Service reported fourth-quarter service delivery performance data through the first three weeks of July that showed sustained improvement across all First-Class, Marketing and Periodical mail categories from the third quarter ended June 30.
Fourth-quarter service performance for July 1 through July 23 included:
- First-Class Mail: Delivered 89.3 percent of First-Class Mail on time against the USPS service standard, an improvement of nearly 2 percentage points from the third quarter.
- Marketing Mail: Delivered 92.4 percent of Marketing Mail on time against the USPS service standard, an improvement of 1.4 percentage points from the third quarter.
- Periodicals: Delivered 82.8 percent of Periodicals on time against the USPS service standard, an improvement of 3.6 percentage points from the third quarter.
Notably, for the week of July 17- 23, Marketing Mail reached the highest service performance level (93.7 percent) reported for that category in nearly five years, since the week of August 20-26, 2016 (93.9 percent).
“We are working tirelessly across our network and with our industry partners to improve service performance for all mail and packages. The numbers are trending in the right direction – particularly for First-Class and Marketing Mail – but there is much more work to be done,” said Postmaster General Louis DeJoy. “We are steadfast in our commitment and focused on delivering the reliable and consistent service our industry customers and the American public expect and deserve.”
The Postal Service’s recent service delivery improvements have been, in part, the result of a strategic shift to more ground deliveries, decreasing the agency’s reliance on the limited cargo capacities of third-party air carriers.
Delivering for America, the Postal Service’s 10-year plan for financial sustainability and service excellence, seeks to meet or exceed its goal of 95 percent on-time service performance for all mail and shipping product delivery based on standards as all elements of the plan are implemented.
The Postal Service is preparing for the higher delivery demands of the 2021 holiday peak season through increased hiring of delivery and plant personnel, the leasing of millions of additional square feet of sortation facilities, and the installation of new processing equipment to accommodate higher volumes and customers’ evolving mail and package delivery needs. Since April, the Postal Service has installed more than 36 of 112 new package sorting machines, reflecting infrastructure investments under the Delivering for America plan. Markets that have installed machines include Philadelphia (PA), Traverse City (MI), Teterboro (NJ), Huntsville (AL), and Eagan (MN). Installations are currently underway across the country, as the Postal Service plans to have new equipment running at 112 facilities by the 2021 peak holiday season. Additionally, the Postal Service is making a concerted effort nationwide to hire new employees ahead of the 2021 peak holiday season.
Service performance is defined by the Postal Service from acceptance of a mailpiece into our system through delivery, measured against published service standards.