USPS-linked FedEx SmartPost seeing delays

The Memphis Commercial Appeal reports that postal service delays have affected on time delivery performance for FedEx, which uses the USPS to make last mile deliveries for its SmartPost service:

Customers and delivery experts have flagged more frequent delays with FedEx SmartPost, the shipping service that involves the U.S. Postal Service and is undergoing a significant overhaul.

Some with recent SmartPost shipments have griped on social media about packages bouncing around locations past their expected delivery date, “stuck in FedEx limbo” and not yet handed off to the Postal Service. A SmartPost customer shared package tracking information with The Commercial Appeal showing it traveled through facilities in five cities in eight days, despite the package’s origin being 40 minutes away from the customer’s home.

FedEx SmartPost‘s on-time delivery rate dropped 3 percentage points the first eight months of 2020 compared to the same period last year, according to data from, a company that claims delivery refunds and provides analytics for retailers and shippers. CEO Sri Sridhar said that dip in performance is “pretty significant.”

Source: Memphis Commercial Appeal

  • Arthur Durrlia

    Umm….FedEx is delivering their own surepost. They took surepost parcels away last year. Thats why they started delivering on Sundays! Our office literally gets 3 to 12 parcels from fedex and that’s mainly pobox