The Postal Service is telling people their mail is being held ‘at the request of the customer.’ It isn’t true.

From the Washington Post:

U.S. Postal Service customers across the country have been receiving a notification that often alarms and perplexes them: The message says packages they expected delivered to their home or business are being held at a post office “at the request of the customer.”

But customers who are receiving these notifications never requested that their mail be held.

The packages are delayed because of broad changes Postmaster General Louis DeJoy has implemented to the nation’s mail delivery operations, including policies that slow down package delivery. When a mail carrier cannot deliver a package on the day it was scheduled because their shift is ending, postal workers say, the system sometimes generates a misleading “held at the request of the customer” message.

Although the reality is that the mail carrier will deliver the package, sometimes the next day, customers say the message has prompted them to visit the post office to claim their items — even if they are concerned about venturing out because of the coronavirus pandemic — and has undermined their faith in mail delivery leading up to the 2020 election.

Read the full story here.

Source: Why the postal service says delayed packages are being held at the customer’s request – The Washington Post

  • Troy Tyson

    While I have not seen that, I did recently see tracking on a package I was expecting say that it had an insufficent address. I contacted the business to ask what address they used, and according to them, they used my correct and complete address. At the request of the business, I called my post office the next morning to see if the package could be intercepted (it was already about a week late). I was told that it went out on the wrong truck the prior day, and would be delivered that day. It was delivered, however, as a self-employed individual who both sends and receives a lot of packages, I find it very problematic that the scan said there was an insufficient address. USPS screwed up by sending it out on the wrong truck. Alright, mistakes happen, I can live with it. But, instead of saying USPS sent it out on the wrong truck, they said there was an insufficient address, meaning the sender screwed up. When I am the sender, I have had customers get absolutely irate due to similar messages that make it look like I was the one at fault. Okay, mistakes happen, but don’t blame someone else for your screw up!