From the Washington Post:
U.S. Postal Service customers across the country have been receiving a notification that often alarms and perplexes them: The message says packages they expected delivered to their home or business are being held at a post office “at the request of the customer.”
But customers who are receiving these notifications never requested that their mail be held.
The packages are delayed because of broad changes Postmaster General Louis DeJoy has implemented to the nation’s mail delivery operations, including policies that slow down package delivery. When a mail carrier cannot deliver a package on the day it was scheduled because their shift is ending, postal workers say, the system sometimes generates a misleading “held at the request of the customer” message.
Although the reality is that the mail carrier will deliver the package, sometimes the next day, customers say the message has prompted them to visit the post office to claim their items — even if they are concerned about venturing out because of the coronavirus pandemic — and has undermined their faith in mail delivery leading up to the 2020 election.