Inside Flex—Amazon’s Army Of Everyday Delivery People

Amazon just had its best Prime day ever.

But a massive shopping event like Prime Day is only in possible in part because of Amazon’s Flex program, which recruits everyday people to deliver Amazon packages for a modest wage.

That’s because the most expensive part of delivering a package is getting it from a local warehouse to a customer’s doorstep. Amazon’s Flex program helps reduce that cost by hiring delivery drivers as independent contractors.

VICE News followed a married couple in Phoenix, AZ, who use Flex as their primary source of income. “[Flex] saved our lives,” Beverly Karpinski, 64, told VICE News. “For three months we had no income except for my husband’s social security check, and one day I was on Craigslist and I saw Amazon was hiring independent delivery drivers.”