After customers complain about package throwing, NY Postmaster cuts off deliveries

Update: The USPS has reversed the Postmaster’s policy- click here for the updated story.

A local postal carrier was caught on cell phone camera throwing a package toward the door of a home in the Town of Ontario and then casually getting back in the truck and driving away.

It happened in the same community that just ended door-to-door delivery for some homeowners.

Those homeowners tell News10NBC instead of changing the delivery rules, the Postmaster should focus on better training for his employees.

The video was taken just before Christmas by the homeowner who tells News10NBC that inside the box was a breakable mug that she had purchased for someone as a Christmas gift.

The video shows the postal worker take the time to travel down a long driveway but when he gets out, he just throws the box toward the door, gets back in the truck, turns around and leaves.  The homeowner says she showed the video to the Postmaster in Ontario when the incident happened and was assured something would be done.

Something was done: delivery to those customers with long driveways was stopped.

Source: Local postal carrier caught on camera throwing package | WHEC.com

  • Michael

    One more time…
    All packages are tossed, shaken and tumble throughout the entire shipping process. Catching the act on video won’t prevent the same type of handling during the transportation and sorting processes. Each package is “handled” multiple times during its journey and most packages are “tossed” into postal equipment when they’re sorted at the local delivery unit. If your shipper cannot safely package your item to survive a 5′ drop or a 15′ toss, then perhaps the shipper should pack to protect from the “handling” experience. Don’t expect special services by marking your box “fragile.” When your package is placed on the bottom of a pallet that is stacked 6′ high with heavier packages above it, don’t blame the delivery company if your item arrives broken. Don’t expect a white pillow treatment because it simply does not exist.

  • Ben

    One more time- Throwing a package as this carrier did is unnecessary and unprofessional. Yes, we all know that packages are handled roughly from time to time in mail processing. No one is suggesting “white pillow treatment”, whatever that is supposed to mean- just do your job- you get paid pretty well, and you have medical and retirement benefits that are the envy of most other unskilled workers.

    Would it kill you to walk 5 steps to the door and place the package rather than a slovenly toss?

    Keep up the sloppy work habits and FedEx and UPS will continue to take market share away from you. Stop acting like an entitled government functionary, and start providing a valuable service in a competitive marketplace, and the USPS might have a chance of surviving.

  • Michael

    I’m actually retired from UPS. I saw package tossing everyday. It occurs inside the sorting and distributions centers. Just because someone is caught on camera doesn’t mean the package wasn’t tossed ten times before it reached the final destination.

  • Eamon Doherty

    Public perception. The customer shouldn’t see you throw a package the final 5 feet. It does not matter what happens out of the eye of customers. That is what I think Ben is getting at. The final customer interaction will be remembered for the throw of the parcel to the doorstep. I would rather have the carrier set the parcel down at the end of the walkway or by the mailbox than to have them throw it at my doorstep.

  • Lori Davis

    You have no clue, whatsoever! Idiot

  • Lori Davis

    Thank you!

  • Lori Davis

    Another one

  • Hector Cordon

    Having retired myself last year after 30 years as a rural carrier, I have seen the amount of packages that we deliver go through the roof. However, the amount of time to deliver said packages did not.

    Delivering more and heavier parcels, the time required to organize them efficiently in the LLVs, exiting the vehicle–and yes, curb wheels, put in park, set the emergency brake, and remove the keys, remove the seat belt and the same in reverse when you return to the vehicle–all requires extra time which management never allowed.

    Consequently, carriers are running to get their job done. Customers should demand, as the NALC and RNLCA should have if they were doing their job, that carriers get the time to do their job in a safe and dignified manner.

  • tsumani

    Long time carrier here..I will admit that toss is a bit long ..but they are tossed many times before it gets to the carrier. What we don’t see…Is there snow on the steps? If so, that may be why he did not place it on the porch. IS this an Rural route? If so, I believe they are not required to go down driveways..old rule was honk the horn at the street and see if the customer comes out to get it…that may have changed.

  • tsumani

    Recent quote from UPS…”we are not interested in marketshare, we are interested in profits”..Which is why USPS has agreements with UPS and Fedex to deliver the last mile.

  • Ben

    Ummm did you actually watch the video? The carrier was definitely NOT “running”! He looked barely conscious!

  • Ben

    Hate to break it to you, but I happen to LOVE my mail delivery. My carrier does a great job, and has never thrown packages out her window at my door. And as I said in my other comment, I’m well aware that packages are not handled with kid gloves in the plant. I worked in one for over 30 years. That doesn’t excuse sloppy service. If it’s too hard for you, go find another job.

  • Ben

    Exactly. I’m sure my groceries get knocked around in the warehouse, but that doesn’t make it OK for the bagboy to play basketball with them. Same with the mail.

  • Hector Cordon

    I’ll send you a video of myself running if that will make you happy, though I doubt it.

  • Ben

    Why would you think that would make me happy? I’m discussing the video above- which doesn’t remotely show the guy “running”. Try to keep up!

  • NothingSound

    The Postal Service is actually taking business away from FedEx and UPS. We already deliver their last mile packages for them. You need to do better research.

  • Ben

    You need to do better thinking. When the USPS does last mile delivery for FedEx and UPS, we aren’t “taking business away from them”! We’re doing the most time consuming part of the job for a deep discount, while they still pocket most of the shipping fees. A lot of people, including a lot of postal workers who post here, think we’re probably taking a loss on the deal!