USPS expands test of new ‘Expected Delivery’ feature

USPS is expanding its test of Expected Delivery (ExD), a new feature that provides customers with a two-hour estimated delivery time frame for some packages.

ExD is part of the Postal Service’s efforts to grow its package business and help customers better plan for deliveries.

The tests, which began in September 2016, covered nine ZIP Codes throughout the Postal Service’s seven areas.

USPS expanded this test Nov. 18 to offer ExD to a location in every district. A list of the participating ZIP Codes is available on LiteBlue.

During the test, customers can use several methods to set their desired notification preferences and access the expected delivery information. Customers can sign up for texts or emails, track their package using usps.com, or create an Informed Delivery account.

Packages must have sufficient address information to qualify for ExD.

The following types of shipments are currently excluded from ExD because their features or operating procedures aren’t conducive to two-hour delivery estimates: Priority Mail Express, Hold For Pickup, Sunday deliveries, international shipments and PO Box deliveries.

The feature was previously known as Expected Delivery Window (ExDW).