USPS denies claim for insured diamond ring stolen from the mail

A Jacksonville woman was expecting a $4,000 diamond ring in the mail, but when the box arrived she said it was ripped open and empty.

The U.S. Postal Service denied her claim, even though Jonette Lieurance paid to insure the shipment from Tennessee.

“It feels like I paid for an item to be stolen,” said Lieurance.

Lieurance just wanted to be done with the shipment.

Source: Woman says diamond ring stolen from USPS package on way to Jacksonville | WJAX-TV

  • Herculees

    is she not aware of registered mail?

  • dumbo

    While I was a Postmaster in Westchester I was told by the hr Manager Bob Lukas that claims automatically denied insurance claims when they are first submitted in the hope that the customer will not appeal. This is a coordinated effort between Human Resources and Marketing to not pay claims so they get their pay for performance, someone from the OIG should investigate this.