Sound familiar? A customer mails something valuable- in this case a $500 Visa gift card, via registered mail. Card gets stolen. Customer files insurance claim. USPS tells her they’ll take care of it.

A year goes by.

Customer inquires about claim- USPS tells her she never filed one!

Customer calls local TV reporter. Reporter calls USPS.

USPS suddenly locates claim, pays customer $500!

Source: San Francisco woman files claim with U.S. Postal Service over missing Visa gift card | abc7news.com