Video: Missouri family wants answers after father’s remains damaged in the mail

BOONVILLE – When a member of the Mattox family received her father’s remains from the United States Postal Service, she didn’t expect the box and its contents to be damaged.

The box came wrapped in plastic, with punctures in the package and her father’s cremation certificate, and the box containing his remains dented and partially opened. Now, Nathan Mattox wants to know why the box containing his father-in-law’s remains wasn’t handled with care.

“We don’t want anybody to have to open the box like we did and find out that the remains of your cherished loved one were so disregarded,” Mattox said.Mattox said his father-in-law was a U.S. Navy veteran, and was stationed in Guantanamo Bay during the Vietnam War, and his remains are irreplaceable.

Source: Boonville family wants answers after father’s remains damaged | KOMU.com | Columbia, MO |

  • Carol Rohrer

    The package was not prepared properly. There should have been packing materials all around the contents. It is sad that the shipper did not take the time to properly prepare this for shipment.

  • cindy

    When I worked for usps remains could Only be shipped via Registered mail.

  • Carol Rohrer

    They are sent Priority Express or Registered Mail now

  • Carol Rohrer

    They are sent Priority Express allows for faster shipping but the package must be well padded like any other package or it could incur damage.

  • wnyclerk

    When did they change the spelling of Missouri?