The US Postal Service last month posted a brief time lapse video of a package zipping through a processing plant on its Facebook page with the caption: “Our scanners help us deliver billions of packages per year. By the time you watch this video, thousands have already been sent.”
Many customers were not impressed. The very first comment posted said “US Postal Service: how do I speak to customer service. You make it impossible to do so.” That comment received 76 likes and 43 replies, mostly from customers relating similar experiences: “Keep pressing zero while rocking in a corner and praying you hear a human voice cut through the automated recording. Whatever you do, do NOT give the system your tracking number if you want to talk to a live person or you’ll never get one.”
A number of comments were posted by postal employees defending the agency, and there were a few from customers like this one: ” love my post office…and my local mail carriers…Jackson, TN“
Unfortunately though, the vast majority of 422 comments posted so far have been negative. Probably not what the USPS Social Media folks were looking for!
Source: US Postal Service