Canada Post refuses to disclose info about delivery complaints

From the Toronto Star:

Canada Post is refusing to disclose any information related to complaints about mail delivery last year or the end of door-to-door home delivery.

The Star filed two separate requests under the federal Access to Information Act and despite months of wrangling over the wording of the requests Canada Post flatly rejected the requests and is keeping all records secret.

The Star asked for aggregate data and a summary of the types of complaints related to both mail delivery in 2014 and the switch to community mailboxes.

In response to the Star’s requests, the Crown corporation, which only became subject to Access to the Information Act in 2007, said it is keeping the information secret because disclosure of the information “could reasonably be expected to prejudice the competitive position of a government institution or to interfere with contractual or other negotiations of a government institution.”

As well, it said the information being sought “contains trade secrets, or of financial, commercial, scientific or technical information” that belongs to and has consistently been treated as confidential by Canada Post.

This position is in contrast to that taken by other public institutions, including the Toronto Transit Commission and the Toronto Public Library, which regularly disclose complaints when asked.

Michel Drapeau, a law professor at the University of Ottawa who specializes in access to information laws, noted Canada Post has a monopoly on mail delivery in Canada, so it can hardly argue its economic interests could be prejudiced if complaint information is revealed.

“Canada Post is, to my mind, beyond the pale,” Drapeau said. “They really don’t care. It’s as if they consider themselves above and beyond.”

Source: Canada Post refuses to disclose info about delivery complaints | Toronto Star

  • http://postalnews.com/ hollywood

    Higher rates , poorer service , no more house to house deliveries , and everyone thinks privatization of the mail is the way to go . You get what you deserve with the government not securing the mail .

  • retired too

    The only real reason not to disclose such information is that it would not show a favorable view of the delivery changes.

  • MikeS

    “They really don’t care. It’s as if they consider themselves above and beyond.”
    Don’t get too upset, the US Postal Service has the same attitude.