Video: Misstep or policy: Scooter not allowed in post office

GRAND RAPIDS, Mich. (WOOD) — If you have to go by scooter, Pat Carroll’s is a sweet ride.

It’s also essential to her ability to get around.

“I can’t stand up for long periods of time because I got a bad leg and I’ve had five back surgeries,” Carroll said of the Progress Mobility three-wheel scooter, complete with headlights, turn signals, fenders and a 45-mile battery range.

“It’s so handy. That’s what I tell everybody that asks me. They say, ‘Oh, I want one of those!’” Carroll told Target 8.

But the people in charge of the post office on Lake Drive in Grand Rapids’ Eastown neighborhood apparently aren’t fans of Carroll’s scooter. She contacted Target 8 after a recent trip to the post office turned frustrating.

Carroll said she has visited the station a number of times since she got her scooter over two years ago. But when she recently rode into the post office, she was told to park it someplace else.

“The girl at the front desk yelled out, ‘You can’t come in here with that.’ And I told her, ‘Yes, I can,’” Carroll said.

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  • Mailman030

    This is typical behavior from Postal management. They all think that once the volunteer to be in management, they are gifted with medical training. The sad fact is that she will never talk to anyone in the Postal Service who will admit that what was done was wrong and nothing will ever change their behavior towards this woman.