(KUTV) Steve Biggs runs Special Effects Supply in North Salt Lake.
"We send and provide hard to find materials for artists of all kinds actually throughout the world," Biggs said.
Last September, he got an order from Oman, Jordan.
It wasn’t a small shipment – $900 worth of professional make-up. To protect himself, Steve paid extra for insurance through the United States Postal Service and it’s a good thing he did.
"It ends up that it got damaged. The whole box just really got hammered," Steve said.
Steve filed an insurance claim with the USPS and got a letter from them in which they confirmed that the package had been "damaged" in shipment.
So imagine Steve’s surprise a month later when the USPS said they were not going to pay the insurance claim. The USPS was now claiming that they could not confirm the package had been damaged.