Royal Mail is rolling out its “click and collect” Post Office service to 20,000 British small and medium sized businesses SMEs as part of plans to bolster its UK parcel business.
The move will mean that SMEs can give their customers the option of collecting goods from any one of the company’s 10,500 post office branches.
Britain’s online shopping boom has resulted in Royal Mail enjoying a rise in its parcel revenues, which now accounts for more than half of its total business. This has partly offset the decline in letter writing.
However, last month the recently privatised business warned that its parcels business was suffering due to competition from online retailer Amazon, which is also its biggest customer.