Video: Mailing laws stymie Las Vegas man, despite insurance

A Las Vegas man says he’s out $700 after a ring he mailed to Canada went missing

LAS VEGAS – If you ever plan on mailing something expensive through the U.S. Postal Service, brush up on your legal rights. You may not have recourse if the item is lost in the mail.

Benny Fortich learned this the hard way. He bought a ring that retails for more than $600 at Neiman Marcus and decided to send it to his life-long friend who lives in Canada.

Fortich packed the ring in a bubble envelope and took it to the post office. He insured the package for $700.

He says he thought the package would arrive safely a few days later. Instead, he received a call from Canadian Customs.

“Customs in Canada told me the package was lost. All they had was the envelope,” he said.

Assuming someone stole the ring, Fortich returned to the post office to file a claim. Postal workers told him he could file an appeal, but he wouldn’t win, because it’s illegal to mail jewelry to Canada.

8 on Your Side looked into the matter. According to international mailing laws, jewelry, coins and currency cannot be sent regular mail. The items must be sent by registered mail. Fortich didn’t do that, so the insurance claim was null and void.

The TV station confirmed that the item should have been mailed registered. It also learned that the customer had waited for ten months before contacting the USPS about an insurance claim.

8 News NOW

Read more: 8 on Your Side: Mailing laws stymie LV man, despite insurance – 8 News NOW.

  • LloydStreetMarty

    If it were so valuable why did he only use a bubble wrap envelope? The clerk accepting the parcel should have advised the customer of the regulation regarding jewelry to Canada and sold him registered. Clerk should be retrained.

  • JG4th

    the clerk had no idea of what was in the envelope if it was presented sealed… the questions the clerks ask are to determine if the contents are hazardous or perishable… not valuable

  • joe stutzman

    blame Canada post, not usps. and it’s not the clerk’s place to ask if an envelope contains jewelry

  • LloydStreetMarty

    I was a window clerk and the customer would have to fill a declaration form that is attached to the package with description and value. The clerk has the mailing manual on their computer and can access it for what is mailable to foreign countries. It is up to the clerk to determine the mailability. and its Liquid, Fragile, Perishable or potentially hazardous. You can’t mail a cell phone with its battery as it can short circuit and cause a fire on a plane.

  • LloydStreetMarty

    when it is being sent to a foreign country a declaration form is filled out and attached to the package with description and value. This is so the accepting clerk can first determine mailability. It is up to the clerk to ask what foreign packages contain along with the liquid, fragile, perishable and potentially hazardous (potentially hazardous items are posted on the wall of the lobby at the post office)

  • Stellar Steve, Window Tech

    You obviously WERE a window clerk, not one now. You can mail cell phones, as long as the battery is IN the phone, where it is safe, not loose wherein it could cause damage. The clerk, if using a POS system, would also see the prohibited items to Canada, and a well trained clerk would automatically know that sending jewelry requires special conditions, such as using Registered mail, if it can be sent at all. As far as the customs for, we see many customers that do not in good faith fill out the forms properly…that may be why the clerk did not properly advise the mailer.

  • LloydStreetMarty

    I was excessed 2 years ago. Now I’m a mail handler at the 01889 p&dc

  • Retired Mailman

    You can’t mail it with the battery still installed. The phone could start vibrating or make beeping noises and create a “suspicious parcel” incident. The battery must be wrapped individually apart from the phone.