Video: Customers react to the theft of 20,000 pieces of their mail

They are the backbone of the U.S. Postal Service.

“You trust these people with your mail,” said Yvette Miles as she stopped off at the Catonsville Post Office.

But news of a sticky-fingered mail carrier has replaced that trust with doubt.

“The first thing I thought was, ‘Oh God.  It could have been a paycheck of mine,'” added Pam Preston, a regular customer there.

According to postal inspectors, when thousands of pieces of mail reached the hands of Jeffrey Shipley, he handpicked, which ones to deliver and which ones to keep for himself.

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