USPS Customer Support web site down again, may not be back for another week

More than a week after we reported that the USPS’s main business customer support site had been infected by malware, the postal service is still struggling to get the site back online. Although Google is no longer flagging RIBBS.USPS.GOV with its “This site may harm your computer” warning, the site, which was returned to limited service on Wednesday, has been taken down again. The page currently is displaying this message:

Attention RIBBS Web Site Users

The RIBBS application remains offline to address a reported security issue. It will be restored to service as quickly as possible. We regret the inconvenience this has caused. If you have a critical need to retrieve information typically accessed via RIBBS, please send an email to ribbs@usps.gov for assistance.

Postal Affairs Blog has posted the following message from USPS:

The Postal Service has disabled RIBBS® on Friday April 15 EST.

During the restore and validation process of RIBBS functional activities, an unexpected file was detected. In order to protect the RIBBS environment and our customers we have taken the system offline. In analyzing the contents of the unexpected file it was concluded the best option is to recreate the RIBBS software and hardware platforms. Due to the extent of the restoration process we do not anticipate RIBBS to be operable until Thursday, April 21st.

We are implementing contingency processes to fulfill data to users on physical media . Users will be contacted by the respective program help desks with additional information.

Feel free to contact the helpdesks through ribbs@usps.gov if you have any questions.

We will provide our next update on Wednesday, April 20th unless we have new information to report prior to that.

Thanks you for your patience and understanding.

USPS’s RIBBS Customer service site compromised by malware – postalnews blog.

  • Bonnie

    You’ve got to be joking on this one…a week down? What kind of IT people do you have working there? I work for an insurance company and if our sites are down for 5 minutes my rear is on the fryer. But of course government job…must take a government worker a week longer than most in the private sector. Even though it was serious…new server, new OS, restore from tape done in a matter of a day.

  • brian

    It’s all handled by contractors- you know, the private sector?